Account Manager

Location: Remote

Job Type: Full Time / Permanent

Account Manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.
Requires a bachelor’s degree and at least 3 years of experience in working with life science firms as a vendor of technology or other services. Familiar with life science concepts, practices and procedures related to life science organizations. History of utilizing experience and judgment to plan and accomplish goals. High level of performance across multiple responsibilities in a startup environment. Lead and direct the work of others. A wide degree of creativity and latitude is expected.

Responsibilities: 

  • Be the primary point of contact and build long-term relationships with customers
  • Help customers through email, phone, online presentations, screen-share and in person meetings
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze utilization of PAAS associated with customer engagement and contracts
  • Responsible sales, approvals, integration and support of new and existing clients
  • Liaise between the customer and internal teams

Experience:

  • Strong contributor to a company culture of empowerment, encouragement of creativity, entrepreneurialism, collaboration across all functions and the embodiment of fun
  • Proven account management or other relevant experience working with life science companies
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Bachelor’s Degree in appropriate field of study
  • 3+ years of experience working with life science organizations as a provider of technology or services
  • Deep digital understanding
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem-solving skills
  • Understanding of sales, support, marketing, measurement and analytics, and account management
  • Excellent time and project management skills. You’re always looking to improve inefficient processes
  • Keen attention to detail and adherence to deadlines
  • Familiarity with Microsoft Office Suite, Google Apps, CRM systems and help desk support software
  • Account Manager top skills & proficiencies:
    • Collaboration
    • Customer support
    • Prospecting Skills
    • Teamwork
    • Planning
    • Build Relationships
    • People Skills
    • Initiative
    • Customer Focus
    • Emphasize Excellence
    • Manage Multiple Projects
    • Attention to Detail
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