Assistant Manager Computer Store

Location: Pittsburgh

Job Type: Contract to Hire

POSITION SUMMARY: The Computer Store Assistant Manager, under the direction of the Computer Store Manager, is responsible for aiding the Store Manager with the tactical leadership, strategic leadership, service management, procurement, vendor management, and inventory management for the Store, as well as the development of the Store staff. In particular, the Store Assistant Manager serves as a “Deputy” to the Store Manager, being able to perform the duties of the Store Manager when the Store Manager is otherwise unavailable/incapacitated. The Store Assistant Manager will work with faculty, staff, students, parents, and other constituencies across the institution to devise ways to assist with their technology needs, both departmental and consumer, along with helping the advancement of the Store’s success throughout the ever-changing technology horizon.

As a condition of employment we require all new employees —full-time and part-time —to get a COVID-19 vaccine and provide proof of their vaccination upon commencement of employment. New employees requesting a religious or documented medical exemption from the vaccine must complete and submit an exemption request form for review and approval. Employees with approved exemptions will be required to be tested on a regular basis.

DUTIES AND RESPONSIBILITIES: The Store Assistant Manager is responsible for aiding the Store Manager in the strategic and business development of the Computer Store. The Store Assistant Manager will help develop and devise ways for the Store to focus and succeed in a technology-diverse ever-changing business environment. This position will work closely with Shared Services, the Cashiers’ Office, University Auditors, and Procurement, providing stewardship of departmental and University funds. This position will help the Store Manager provide monthly reporting for all the Store sales, inventory, and financial transactions. This position will work with the Store Manager to develop and maintain the Store inventory levels and currency of products. This will require forecasting, monitoring tech trends, and modifications to keep up with the technology changes and product availability with the goal to ensure the community has access to the technology it needs, when it needs it at a reasonable cost. The Store Assistant Manager is responsible for aiding the Store Manager in the strategic and business development of the Computer Store. The Store Assistant Manager will help develop and devise ways for the Store to focus and succeed in a technology-diverse ever-changing business environment. The Store Assistant Manager will collaborate closely with the Store Manager on helping to devise the strategic direction of the Store, from services to operating models to space design to strategic partnerships to contingencies. The Store Assistant Manager will work closely on providing training and development for the Store staff. This includes the tech staff, sales staff, and student staff. This position will help coach and mentor the Store staff. This position will collaborate closely with vendors and strategic partners in helping to provide the best possible solutions and services for our customers. Completes other duties as assigned.

MINIMUM QUALIFICATIONS: Bachelor’s degree in technology, business or a related field from an accredited institution. 3 + years of management experience including strategic management. 2 + years technical expertise with end user related technology hardware and software (Windows OS, Microsoft Office Suite, VPN, laptop/desktop hardware, mobile devices, LAN/WAN, Email, Active Directory, Video Conferencing solutions, IAM platforms). 2 + years of vendor management experience. 2 + years of experience developing strong interpersonal, team and customer relationships. 2 + years of experience demonstrating strong verbal and written communication skills with the ability to articulate complex technology jargon and information in methods all customers can understand. 2+ years of business development and financial management. 2 + years demonstrating strong financial background and accounting skills.

PREFERRED QUALIFICATIONS: 2 + years technical experience related to technology hardware and software. 2 + years of experience developing and providing customer service, budgets, and excellent customer experience. 2 + years of experience developing strategic business plans for a successful operation. Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following: Strong communication skills both written and oral. Ability to manage and multitask, meeting project management deadlines and financial responsibilities. Ability to develop and maintain technology knowledge. 2 + years of experience providing excellent financial stewardship and budget management. Ability to recognize and determine priorities and to shift efforts quickly to meet business needs. Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the Mission. Demonstrated experience with, and understanding of, the broad diversity of the Community (students, faculty, staff and others). Ability to establish and maintain effective working relationships with the Community. Ability and willingness to contribute actively to the Mission and to respect the identity of the University. The Mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

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