Business Analyst

Location: Remote

Job Type: Contract to Hire

The Business Analyst utilizes expertise of project and IT service management lifecycles to define stakeholders’ needs, analyze technical and non-technical business processes, and translate them into service and operational agreements. Remote opportunity – This is a full-time remote (work from home) position. Occasional travel to our Headquarters in Pittsburgh, PA throughout the year will be required.

Responsibilities: • Meets with stakeholders and determines – Needs / Scope / Gaps / High-level, business, and functional requirements • Gathers data and evaluates true business needs – Interviews / Observation / Immersion / Prototypes / Process mapping / Workflow analysis • Organizes data so technical and non-technical sources can develop new solutions or processes – Wireframes / Sitemaps / Data and content models / Gap analysis / Impact analysis / Timelines • Coordinates relationships and communications among Project Management Office, other departments, vendors, and consultants • Assists product owner and/or project sponsor – Plans and prioritizes backlog / Writes user and grooming stories / Assists developing / Usability / Performance / Timelines / Contracts / Resources / Milestones / Hardware/software architecture and technical resources • Assists stakeholders post-implementation – Resolve incidents, problems, and change requests per Service Level Agreements and Operational Level Agreements / Communicates technical resources and stakeholders’ changes • Maintains documents (e.g. end-user manuals, change logs) and contributes to our Best Practices for core business applications • Develops, executes, validates, and remediates QA and testing plans in collaboration with our staff and vendors • Assists data analysis needs for various areas of our company – Developing dashboards and other tools for stakeholders / Developing and managing our data governance • Demonstrates and supports a culture of diversity, equity, and inclusion.

Requirements: • Bachelor’s degree required; 2-4 of business analysis-related experience required.

Be a part of our organization: With a mission that is truly meaningful and makes a difference in people’s lives, you’ll find us to be a special place to work. Your support and commitment to providing nurses with an environment of continuous learning and patient advocacy is something you will be proud of.

Enjoy What Matters Most to You: • Continuing Education Allowance • Flexible Schedules • Generous Time Off • 401(k) Matching • Health and Dental Benefits • Modern Eco-Friendly Facility • On-Site Gym and Fitness Center • Travel Opportunities