Classified IT Support Endpoints Technician
POSITION DESCRIPTION: Seeking a Classified IT Support Endpoints Technician to provide onsite technical administrative support and technical expertise for Windows and Apple systems in a classified environment. A typical day would include troubleshooting technical issues, performing routine compliance and maintenance tasks for networked and standalone systems, installing software, imaging endpoints, setting up workspace configurations, providing end-user training, supporting classified meetings, participating in government audits or inspections, completing data transfers, and assisting with account management tasks. Work is managed and tracked through the Jira Service Desk and measured through Service Levels. Other duties will include supporting telephony, network attached printers, conference rooms and executive staff.
QUALIFICATIONS: Enjoy providing great customer service in a feedback driven environment. • Minimum 3 to 5 years of experience troubleshooting technical issues working in a team environment. • Experience supporting and maintaining classified computing systems and services. • Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors. • Proven experience with Windows and Apple computers, network connected printers and IP telephones. • Usage and training experience with Microsoft Office 365 applications. • Incident and request fulfillment handling with a demonstrated sense of urgency.
PREFERRED QUALIFICATIONS: Jira, Confluence, Workday, NetIQ, BigFix, Jamf, Adobe and PowerShell experience. • Inventory control and equipment management experience. • Project management experience.
EDUCATION REQUIREMENTS: Bachelor’s degree required. • Related certifications preferred.
EXPERIENCE: Minimum of 3 to 5 years of relevant experience to include roles with increasing responsibility and training.
SECURITY CLEARANCE: Must possess and maintain at least a Secret U.S. government security clearance.