Collections Specialist

Location: Pittsburgh

Job Type: Contract to Hire

Position Summary:

Under the Controller’s direction, the Collections Specialist will facilitate the collection of delinquent accounts in a timely and organized fashion. The position involves serving customers by investigating and correcting account and billing-related issues by using problem-solving and critical thinking skills to rectify customer account data.

Essential Duties and Responsibilities:
  • Collect and post payments to customer accounts, as well as unapplied cash application.
  • Respond to incoming calls and customer inquiries to resolve any issues or disputes .
  • Request and pursue payment on delinquent accounts via oral and written communication with account holders.
  • Records pertinent data on collection efforts and customer financial status in database.
  • Maintain log of payment promises and pertinent account details; schedule follow-up communication with account holder.
  • Monitor accounts receivable and cash receipt reports
  • Follow established guidelines to review and update account statuses in a database collection queue.
  • Performs administrative and clerical functions, as needed, such as recording address changes and purging inactive records. Request and pursue payment on delinquent accounts vi a written communication with account holders.
  • Work with third-party collection agencies when necessary
  • Research skills to locate customers and track down errors that may have led to inaccurate reporting of debts
  • Conflict resolution and negotiation skills to overcome obstacles to collecting payments is a must
  • Knowledge of collection laws and regulations is required
  • Performs other related customer service duties, as needed.
Required Education, Certification(s), License(s), and/or Experience:
  • Bachelor’s degree in accounting or business-related field is preferred.
  • High school diploma or equivalent is required.
  • Minimum of two (2) years of related experience in collections or accounts receivable.
  • Ability to communicate with account holders in a courteous manner, and deal with distressed individuals.
  • Working knowledge of MS Office
  • General knowledge of database software