Community Investment Systems and Data Analyst

Location: Pittsburgh

Job Type: Full Time / Permanent

The Community Investment Systems and Data Analyst will manage the data and reporting functions of the Community Investment department and play a key role in the development, implementation and maintenance of new applications that support grant and loan programs.

Primary Success Factors:

  • Acts as key business representative on the multi-year community investment product automation project to develop new systems that support grant and loan programs.
    • Collaborate with product managers and Information Technology to evaluate reporting and process improvements
    • Supports new product implementation and testing, focusing on integration and adoption of new data and reporting capabilities
  • In conjunction with Community Investment management, prepare and submit required reporting to external constituents (Federal Housing Finance Agency, Office of Diversity, Equity and Inclusion, Affordable Housing Advisory Council, Board of Directors, Corporate Social Responsibility, etc.).
  • Supports ad hoc reporting for the Affordable Housing Advisory Council, Board of Directors, management committees and other requests.
  • Manage departmental analytics including identification and delivery of key information and tools that enhance decision-making, improve efficiency and measure impact. Includes monitoring of market intelligence, peer analysis and business trends.
  • Independently identify, develop, and implement new reports and enhancements for existing reports to further department priorities and goals.
  • Provides operational processing support to affordable housing and economic development programs, as requested.
  • Leads departmental Tableau content management. Includes design, development, maintenance and enhancements to existing Tableau reporting. Common functions include:
    • Goal tracking including product use, volume and product readiness
    • Product activity, volume and community impact
    • Member engagement initiatives, including events and call tracking
    • Activities with strategic partnerships
    • Market and/or peer analytics
  • Partners with Information Technology to ensure highest level of data standards are achieved to provide accurate and timely information to the department, Senior Management and stakeholders. Manages external data sources that supplement core system data and facilitates corresponding analytics. Translates business requirements to enhance or develop new data sources.
  • Ensures compliance with applicable policies, procedures and regulations to ensure safe and sound business practices.

Required Experience: 

  • Bachelor’s degree in Business, Finance, Marketing/Communications or another relevant field or equivalent experience in banking or financial services; MBA a plus.
  • Five or more years of relevant business experience with an emphasis on project and product management in financial services.
  • Tableau experience required, advanced Tableau developer capabilities preferred; SaaS or Python experience a plus.
  • Experience with system development and automation of a business process or product strongly preferred.
  • Must be highly proficient with Microsoft Office products (e.g., Access, Excel, Word, PowerPoint).
  • Working knowledge of Information Technology and experience in community and economic development, financial services and/or real estate development.
  • Proven track record and skills to deeply understand service capabilities, assess risks, and formulate partnerships for consistent delivery of high-quality products and services.
  • Highly attentive to detail; ability to routinely manage large data sets.
  • Strong interpersonal skills – effective listening and teaming, self-motivated, demonstrated a bias for action.
  • Strong customer service, analytical, organizational and problem resolution capabilities.
  • Strong time management skills and the ability to multi-task.
  • Excellent written, oral, and presentation skills.
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