Computer Support Specialist I

Location: Pittsburgh

Job Type: Full Time / Permanent

POSITION SUMMARY: The Computer Support Specialist I’s primary responsibility is repairing the hardware and software components in computers checked into the retail operation. The scope of this position requires knowledge of personal computers, their components, software and other peripheral devices. As a condition of employment, we require all new employees —full-time and part-time—to get a COVID-19 vaccine and provide proof of their vaccination upon commencement of employment. New employees requesting a religious or documented medical exemption from the vaccine must complete and submit an exemption request form for review and approval. To receive the appropriate exemption request form, contact hrservices. Employees with approved exemptions will be required to be tested on a regular basis.

DUTIES AND RESPONSIBILITIES: Provides support and service for computer hardware and software. Is responsible for timely coordination with external vendors for hardware and software service. Configures and installs software. Removes institutional data and properly disposes of old equipment. Maintains vendor, item, customer, and related information in the Computer store Point-of-Sale software. Assists in completing retail transactions – including using the credit card machine; and other appropriate payment types. Is responsible to maintain an organized and efficient work area – including any equipment and inventory. Creates, tracks and receives purchase orders for parts. Is responsible to regularly review and update the CTS workflow management system to obtain new assignments, expeditiously update in-progress assignments, and close completed assignments. Works with the Computer Store management and team to meet a 24 hour service turnaround goal. Completes other duties as assigned.

REQUIREMENTS: Minimum qualifications: Experience in laptop/computer repair. Willingness to obtain Apple and Dell certification upon hire. Will provide work time and cover all costs related to obtaining these certifications. Preferred qualifications: • A+ Computer hardware certification. • An associate’s degree in computer technology or related field. • At least two years of experience in a service position. • Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following: Significant knowledge configuring and supporting Microsoft, Apple and mobile operating systems. Significant knowledge diagnosing and repairing virus and other malware installed on computers and mobile devices. • Ability to work in service-minded and self-motivated manner. • Empathetic communication skills and ability to provide listening skills to non-technical customers. Good active listening skills and ability to diffuse and resolve situations involving dissatisfied customers. • The ability to work in a team, including those which cross organizational boundaries and in a highly collaborative environment. • Willingness to provide sales support occasionally. Performs other duties as assigned. • Sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically. • Ability to establish and maintain effective working relationships with the University Community. • Ability and willingness to contribute actively to the mission.

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