Customer Service

Location: Pittsburgh

Job Type: Contract

Job Details:  Receive and handle inbound calls. Will take Member and Provider Service calls. Requires proficient computer skills. Will be trained on the Avaya telephone system. • Will work remote during COVID 19 and then will might be required to work on site in Pittsburgh or Camp Hill when offices reopen • If not local to Pittsburgh or Camp Hill, candidate MUST be willing to relocate at own expense once we return to the office • Contract with the potential for full-time hire • U.S. Citizens ONLY • All candidates must complete the Customer Service Assessment. • No spotlight call will be held. • Bilingual Spanish speaking candidates are welcome and encouraged to apply • This is high energy role and requires individuals who can adapt to changes quickly • Will work in a fast passed environment • Must have empathy and the ability to control conversation/call

Requirements/Experience:  High school/GED required • Must have customer service experience • Must have call center experience (this is a high call volume position) (Preferred – Health Insurance Call Center Experience) • Soft skills are very important to this role and require a level of professionalism and caring. • Attendance is a critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training is cause for immediate termination. • Must be able to work any shift between 8:00AM – 8:00PM • Must be open to working the 11:30AM – 8:00PM shift • Professional behavior, on camera training and adherence to the current Work From Home policy is required. • Work from home is not a substitute for child care or elder care. You must be on camera and an active participant in the class. • Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class.

***Candidates who successfully complete training (about 6 weeks) will receive a bonus of $250. In order to be eligible, candidates must maintain acceptable attendance and no more than three absences or occurrences including late or early departures. They must be performing overall and meeting all job description criteria.

***Candidates who successfully complete the first 6 months on assignment will receive a retention bonus of $500. In order to be eligible, candidates need to be performing overall and maintain acceptable attendance standards. They may not be on any type of documented coaching.

***Candidates who successfully complete the first 6 months on assignment will be eligible to convert to full-time employees. This will be dependent upon factors such as business needs and performance.

***Candidates who have had 3 or more absences including call-offs, late arrivals or early departures during the 6 week training period, will be subject to having their contracts ended.