Customer Success Engineer

Location: Pittsburgh, PA

Job Type: Full Time / Permanent

You will be part of a talented autonomous team using your creativity, ingenuity and skills to provide technical/engineering pre- and post-sales support. You will provide demonstrations, answer prospective client technical deployment questions, and support the customer fulfillment process including installations, upgrades, and ongoing maintenance and support, of both on-premises and cloud systems.

Responsibilities:

  • Assist in the installation, integration and hot-line support of our products for customers;
  • Work with Sales & Product teams to design/implement vertical-focused product demos;
  • Assist in the Management of the technical infrastructure driving sales processes;
  • Deliver custom requests from sales in support of specific accounts;
  • Provide technical knowledge for RFPs and RFIs;
  • Assist in the development and maintenance of company’s product roadmap.

Education & Experience:

  • Bachelor’s degree or higher in Computer Science, Computer Engineering, Electrical Engineering or equivalent work experience; If you don’t have the degrees, you should have superlative work experience.
  • Experience in a sales engineering or customer support role.
  • Knowledge of speech and/or data analytics, Voice Over IP (VOIP), and license management highly desirable.
  • Ability to become a product expert in a relatively short time frame
  • Expert level: Linux (CentOS, RHEL), Shell Scripting (BASH primarily), Python;
  • Operational Level: MSQL, Elasticsearch, JavaScript, Apache Proxy Service, HTML, Web Services, RPM, AWS, Microsoft Project or equivalent, networking, & remote disk shares;
  • Experience with software engineering processes and tools (e.g. SCRUM, GIT) beneficial;
  • Some knowledge of Microsoft Office, Google Apps required.
  • Friendly, outgoing, enjoys working with others;
  • Analytical thinker with ability to identify and solve problems in a logical manner
  • Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously;
  • Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations.
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