Customer Success Manager

Location: Pittsburgh

Job Type: Full Time / Permanent

Job Summary: The Customer Success Manager (CSM) is responsible for the ongoing business to business relationship of our clients on a day-to-day basis as well as on a strategic basis. This will be achieved through regular client interaction, formal business reviews, proactive and reactive support, as well as building trust and confidence with the customer. As a key member of our team, you will help craft the company’s customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent client experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships with our clients. Their technology experience will enable them to advise clients on how to use technology to advance their business and educate them.

Supervisory Responsibilities:  Help drive the IT roadmap and solutions that will enhance the partnership • Work in conjunction with the technical team to plan, present and follow up on the recommended IT Roadmap and IT Budget.

Duties/Responsibilities:  Managing the schedule of Client Business Reviews • Scheduling and leading recurring client meetings • Engaging technical resources and or partners as needed to accomplish goals • Work with Project Coordinator to assure projects are moving forward • Prepare client presentation, agendas, and proposals • Provide client reports as requested • Track and manage sales opportunities • Be responsible of growth of current client services • Create the ultimate client experience.

Examples of Required Skills/Abilities:  Good understanding of technology and its applications • Very strong communication skills • Very strong organizational skills • Presentation Skills • Team building skills • Experience with MS Office Suite • Comfortable working in a team environment • Ability to learn systems and process.

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