Job Type: Contract or Contract to Hire
As a detail-oriented storyteller, you and your team will be focused on driving bold initiatives to make a difference in transforming the healthcare experience for our clinicians. You should feel comfortable changing elevations quickly from high-level strategic thinking to guiding tactical research and design execution. You can provide excellent feedback that fosters creative problem solving openly and transparently. This will include developing the team’s soft and hard skills based on their career and team needs. As a design evangelist, you will show the value of design for our clinicians, brand, stakeholders, and leadership. This will include partnering closely with product management, customer experience, data scientists, and developers to build strong relationships and operating rhythms that are cohesive, inclusive, and well-informed. The Design Manager will mentor a team of UX designers, researchers and strategists while setting standards, frameworks, guidelines and governance to help us delight the clinician experience so that they can focus on providing care to millions of members.
ESSENTIAL RESPONSIBILITIES: • Solve the right problem through the understanding of user needs to deliver new or improved products and services that have a real impact. • Drive a customer-value standard of quality and help product teams efficiently advance a launch, learn, and re-launch philosophy. • Manage, mentor, and guide career development in clear and transparent ways, for a growing team of designers, developing a wide array of hard and soft skills based on career goals and enterprise needs. • Foster a passionate design culture, willing to work hard to keep finding opportunities to simplify unnecessary user complexity. • Embrace an agile mindset: be willing to adapt and experiment with the design process while still considering the NorthStar vision. • Advance a UX vision that breeds innovative product evolution through goals and strategies that bridge the current and the imagined. • Build strong relationships and operating rhythms with cross-functional team leaders to efficiently deliver experience increments in a continuous learning model. • Other duties as assigned or requested.
EDUCATION Required: • Bachelor’s degree in Product Design, Interaction Design, Human Computer Interaction, Industrial Design, Graphic Design, Architecture, or related field. Substitutions • 6 years of related and progressive experience in lieu of Bachelor’s degree. Preferred: • Master’s degree in Product Design, Interaction Design, Human Computer Interaction, Industrial Design, Graphic Design, Architecture, or related field.
EXPERIENCE Required: • 7 years in related field • 3 years in lead role in technology, FinTech or Healthcare Preferred • Experience driving design and research for SaaS products • Experience in a highly regulated industry like healthcare, banking and fin-tech • Familiarity working in an agile product development and hybrid remote working environment • Proficiency in Figma.
LICENSES or CERTIFICATIONS Preferred: • UX, Design Thinking, or Lean Agile Certificate SKILLS • Excellent written, interpersonal, communication, and presentation skills • Advanced skills with design and prototyping tools (Figma, Adobe XD, Mural/Miro etc.) • Highly motivated with exceptional organizational skills, including the ability to handle multiple projects simultaneously effectively and competently and the flexibility and ability to quickly adapt to changes in work objectives, promotions, and available technologies • A passion for technology, including knowledge of evolving best practices, design trends, and UX design • Extensive design experience, from initial development to ongoing support, information design/content management, interaction design, digital patterns development, Information architecture development, user research, testing, and design optimization strategy • In-depth knowledge of software development lifecycle, from planning to delivery.