Desktop Support Technician
Job Type: Contract to Hire
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Responsibilities: • Provide second and third tier support on end user devices and products • Ensure requests through the IT Helpdesk assigned to Desktop are addressed in a timely manner • Install and support user software based on department practices • Manage/deploy/update workstations and laptops • Assist with on boarding of new users • Document internal procedures • Maintain inventory of all hardware, software and software licenses • Add and remove users and hardware in Active Directory, mail service, and security tools • Support administrative tasks for Office 365.
Qualifications: • A technical, logical thought process • Problem-solving skills • An ability to stick to strict deadlines • An ability to prioritize • Detail oriented Requirements: • High school diploma or equivalent with technical training or experience in desktop/hardware support
Preferred Experience: • Post-high school degree or certification in Information Technology or similar • 2 – 3 year of experience in desktop/hardware support
Physical demands and work environment: • The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Work is usually performed in an office environment with normal noise levels. • Involves prolonged sitting and computer usage. • Position is headquartered in Pittsburgh.