Desktop Support Technician

Location: Remote

Job Type: Contract

Job Description: The Desktop Support Technician provides exceptional client service and is a hybrid service/support analyst role with customer facing front line support encompassing • Laptop computer reimaging • Inventory management • Keep track of users receiving updated laptops and reissued laptops • Work with customer’s domain management team to troubleshoot issues.

Position Details: • Hourly position based upon experience & skill level • 4 month contract through March 2022. After the 4 months, possible contract extension or hire, if open to relocation to Dallas, TX • Standard work hours: Monday to Friday – 8:00 to 5:00 PT (OT as needed) • Location: Customer Site: Oakland, CA Responsibilities: • Provide onsite IT desktop management support services at Oakland, CA • Research and identify solutions to software and hardware issues • Responding to queries via chat, email, or phone • Perform troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by customers • Walk the customer through the problem-solving process • Direct unresolved issues to the next level of support personnel • Record events and problems and their resolution in logs

Requirements • Relevant experience as a Response Center Analyst or Desktop Support Technician or with at least 2-4 years of relevant experience • Tech savvy with working knowledge of operating systems, MS Office products, desktop and PC hardware, peripherals configuration and troubleshooting • Configure and troubleshoot operating system settings and system drivers, all applications, anti-virus, backup, network connectivity settings, Application/OS Image • Ability to diagnose and resolve basic technical issues • Excellent communication skills • Customer-oriented and cool-tempered Education Requirements: High School diploma required; Associates Degree in Information Technology or related, preferred.

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