Desktop Support

Location: North of Pittsburgh, PA

Job Type: Contract

This position will be a 3 month contract with the potential of having a second rotation in September if they were to be available.  Looking for a resource that would lead Win7 to 10 refresh. It is a definite requirement that they have performed upgrades in the past and if they have used Smart Deploy and Ivanti that is a plus.

Responsibilities: 

  • Providing installation, configuration, testing of PC hardware and PC software applications
  • Supporting Microsoft Operating Systems, Windows 10 and Windows 7
  • Troubleshooting Local Area Networks, Wireless Networks, and TCP/IP protocols
  • Pro-actively identify and resolve potential customer service problems
  • Supporting Microsoft Office 365, Minitab, Solid Works, Lotus Notes, SAP, VPN, 2 Factor Authentication, Software deployment tools, PC Encryption
  • Software deployment and management utilizing Ivanti/Landesk tool set

Education & Experience:

  • High School diploma
  • 1-3 years of desk top experience
  • Associates Degree in Information Technology or related discipline can be substituted for up to 1 year of experience.
  • Proven analytical and troubleshooting skills with Microsoft Operating Systems, Windows 10 and Windows 7.
  • Proven Hardware and Software troubleshooting skills
  • Excellent problem solving skills
  • Excellent communication skills
  • Proven ability to establish and maintain good customer relationships
  • Advanced knowledge of PC Imaging Processes and Software Deployment tools
  • Experience supporting Microsoft Office, Minitab, Solid Works, Lotus Notes, SAP, VPN, 2 Factor Authentication, Software deployment tools, PC Encryption Advanced knowledge
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