eCommerce Product Manager
Job Type: Full Time / Permanent
OBJECTIVE: The eCommerce Product Manager is responsible for the successful development, execution, and implementation of digital solutions, such as digital banking, for our members. This role will be responsible for growing member usage and retention by leading and identifying opportunities to improve the member experience. This position will lead a variety of digital-related projects that contribute directly to achieving the strategic goals. This role will successfully operate our digital banking channels focused on consumer and business online banking and the mobile app, video banking, and online applications. This includes identifying, researching, and resolving member issues and inquiries.
WORKING HOURS: Core hours; flexibility required.
MINIMUM QUALIFICATIONS: Bachelor’s degree or equivalent experience required • Minimum of 3-5 years work experience required; experience in digital product ownership and/or digital experience transformation is a plus • Must be an extremely well organized, detailed problem-solver • Self-motivated with strong initiative • Experience meeting multiple deadlines • Strong analytical skills • Proven computer skills • Project management skills • Superior oral and written communication skills including the ability to communicate clearly to both technical and non-technical audiences • Ability to work independently and with all levels of credit union staff • Flexibility in working hours • Proficiency in MS Office Suite, Outlook & Internet applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage the scheduling and improvements of products, as well as all testing and all product communications. • Function as the subject matter expert for other staff members regarding the products, business line functions, systems, processes, and training. • Develop and maintain an ambitious digital experience roadmap using industry knowledge, product performance analytics and research of new digital products, approaches, member behaviors, and trends. • Evaluate and respond to member and employee feedback regarding digital channels to ensure we provide effective member solutions. • Stay current on digital trends and ensure that solutions remain relevant. • Ability to critically analyze situations and formulate recommendations based on limited information. • Use data driven insights and analytics to enhance the existing services. • Partner with key stakeholders on implementing new services and features. • Utilize relationships within operational departments to expedite and resolve issues efficiently. • Demonstrated ability to manage multiple projects simultaneously and lead those projects through completion; manage the product/project long-term. • Ability to adjust quickly to shifting priorities and multiple demands. • Ability to lead and present research, performance data, and ongoing competitive benchmarking. • Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.