Engineering Manager – Customer Interaction

Location: Pittsburgh

Job Type: Full Time / Permanent

If you’re interested in things like: Using technology to enable customers to order and buy what they want, when they want, however they want it delivered or picked-up. Curbside everything (pick-up, returns, exchanges, ordering). Defining and implementing a chain-wide strategy for getting the right handheld device, for the right job, in the hands of the right employee. Improving inventory accuracy and visibility using mobile store technology and RFID. Open-source technologies. Cloud-native engineering patterns. Edge-compute in retail. Mentoring and coaching engineers. Establishing and advocating for re-use of architectural patterns. Experimenting with new technology. Partnering with product managers, designers, architects, other engineering managers to enable and work hands on with your engineering team(s) to solve problems and create opportunities with technology. This job may be for you!

Delivery & Execution: Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions. Ensures the solutions delivered improve the overall economics of the organization while taking into account the long term costs associated with solutions implemented. Documents, reviews and ensures that all quality and change control standards are met. Writes custom code or scripts to automate test cases, monitoring services, or other areas of automation. Works with vendors and partners for the successful implementation of critical tooling and platforms. Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively. Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment. Participates in and leads review board sessions to drive consistency across the enterprise. Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics. Identifies and enables ways to improve team productivity and efficiency. Identifies areas of duplicative work and redundant solutions that could be consolidated into enterprise services. Fills in on product teams for engineers who are out of the office.

Support & Enablement: Fields questions from engineers, product teams, or support teams. Monitors tools and participates in conversations to encourage collaboration across product teams. Provides application support for software running in production. Acts as a technical escalation point for the engineers on the team.

People: Provides leadership, mentoring, and coaching to Software Engineers. Attracts, retains, and develops top talent to build a world class Software Engineering Team. Conducts annual and mid-year reviews by reviewing individual development plans and team feedback. Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests. Acts as a proponent of modern software development practices. Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams. Participates in and contributes to learning activities around modern software design and development core practices (communities of practice).

Learning: Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations. Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems.

Requirements:  Bachelor’s Degree. Five to seven years of relevant experience. Mastery of modern product development processes and pipelines. Proficient in effective troubleshooting and issue resolution techniques. Proficient in effective system monitoring and log analysis techniques. Capable of understanding complicated systems quickly. Proficiency in guiding more junior team members through Software Engineering fundamentals in a professional setting. Proficient managing and growing team members in a professional setting. Proficient balancing workloads across teams. Experience managing vendor relationships. Experience with translating high level strategy to tactical execution. Exposure to a CI/CD toolchain. Understanding of modern microservice-based architectures and methodologies. Exposure to a cloud computing platform and the associated automation patterns they provide. Exposure to REST and effective web service design. Exposure to production systems design including – High Availability, Disaster Recovery, Performance, Efficiency, and Security. Experience with Agile Development and knowledge on Agile Deployment tools and versioning using Git or similar tools. Experience in a front-end technology and framework such as HTML, CSS, JavaScript, AngularJS, ReactJS, and JQuery. Mastery of a modern object oriented design and programming language (Java, C# /.Net Mastery in writing SQL queries against a relational database. Working experience in SQL and NOSQL. Mastery of a modern web application framework such as Spring boot/UML/Struts/Spring/ASP.Net Core. Experience with native app development (Native Android, ReactNative)

Desired Skills: Good Knowledge of Retail. Domain Exposure to destructive testing methodologies, behavioral testing and tools. Experience with Integration technologies and middleware platforms (ESB, API gateway, etc.). Exposure to 12-factor methodology and its benefits, and able to demonstrate appropriate patterns to more junior team members. Exposure to defensive coding practices and patterns for high-availability.