Engineering Manager- Digital Fraud

Location: Remote

Job Type: Full Time / Permanent

As the Manager of Digital Fraud, you will have a direct impact on mitigating fraud, be given a chance to contribute to the products we create, help grow the next generation of engineering talent, and help shape the technology strategy of the enterprise. In addition, you will be given the chance to work with our most strategic vendors to ensure that 3rd party tools and applications are readily available to all product teams that are interested in using them. The Manager of Digital Fraud will also play a part in driving change management and process improvement.

Job Duties & Responsibilities:

Delivery & Execution – Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions. Ensures the solutions delivered improve the overall economics of the organization while taking into account the long term costs associated with solutions implemented. Documents, reviews and ensures that all quality and change control standards are met. Writes custom code or scripts to automate test cases, monitoring services, or other areas of automation. Works with vendors and partners for the successful implementation of critical tooling and platforms. Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively. Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment. Participates in and leads review board sessions to drive consistency across the enterprise. Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics. Identifies and enables ways to improve team productivity and efficiency. Identifies areas of duplicative work and redundant solutions that could be consolidated into enterprise services. Fills in on product teams for engineers who are out of the office.

Support & Enablement – Fields questions from engineers, product teams, or support teams. Monitors tools and participates in conversations to encourage collaboration across product teams. Provides application support for software running in production Acts as a technical escalation point for the engineers on the team.

People – Provides leadership, mentoring, and coaching to Software Engineers Attracts, retains, and develops top talent to build a world class Software Engineering Team. Conducts annual and mid-year reviews by reviewing individual development plans and team feedback. Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests. Acts as a proponent of modern software development practices. Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams. Participates in and contributes to learning activities around modern software design and development core practices (communities of practice).

Learning – Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations. Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems.

Education & Experience:  Bachelor’s Degree 3-5 years of relevant work experience. Mastery of modern product development processes and pipelines. Proficient in effective troubleshooting and issue resolution techniques. Proficient in effective system monitoring and log analysis techniques. Capable of understanding complicated systems quickly. Proficiency in guiding more junior team members through Software Engineering fundamentals in a professional setting. Proficient managing and growing team members in a professional setting. Proficient balancing workloads across teams. Experience managing vendor relationships. Experience with translating high level strategy to tactical execution. Exposure to a CI/CD toolchain. Understanding of modern microservice-based architectures and methodologies. Exposure to a cloud computing platform and the associated automation patterns they provide. Exposure to REST and effective web service design. Exposure to production systems design including High Availability, Disaster Recovery, Performance, Efficiency, and Security Experience with Agile Development and knowledge on Agile Deployment tools and versioning using Git or similar tools. Experience in a front-end technology and framework such as HTML, CSS, JavaScript, AngularJS, ReactJS, and JQuery. Mastery of a modern object oriented design and programming language (Java). Mastery of event driven architecture and design. Mastery of a modern web application framework such as Spring boot/UML/Struts/Spring Strong. Mastery of Threat Modeling in Fraud/Cyber Security space.

Desired Skills: Good Knowledge of Retail E-Commerce Domain. Exposure to destructive testing methodologies, behavioral testing and tools. Understanding of Machine Learning and AI capabilities. Eclipse Development Environments. Exposure to 12-factor methodology and its benefits, and able to demonstrate appropriate patterns to more junior team members. Exposure to defensive coding practices and patterns for high-availability.