Job Type: Full Time / Permanent
We are seeking a dynamic, organized, customer focused Field Engineer to help us to reach our bold growth goals. This role will be one of the company’s primary customer facing experts with our product. This requires a comprehensive understanding of electrical, mechanical, and software systems, a mastery of the tools and diagnostics utilized for installing and servicing the product, and a dedication to representing the company with dignity and distinction in customer environments. This is a full-time salaried position based in Pittsburgh, PA with significant travel requirements (25-75% of a work year). This position will ensure proper system functionality and inform the engineering department of technical changes that may need to be made for future designs, as well as ensure the Field Operations team is properly installing and diagnosing any post installation issues or changes that need to be made.
Responsibilities: • Maintain the bridge between the engineering and field service teams by ensuring all engineering documentation, technical bulletins, and customer specific requests/changes are accurate and up to date. • Maintain and nurture client relationships; respond promptly to specific engineering requests. • Perform diagnostics and have the ability to perform root cause analysis on malfunctioning components. • Become an expert on the product, and the various electrical, software, and hardware components therein. • Ensure that the system installations are being performed correctly based on customer specific drawings and models. • Read, interpret, and utilize appropriate technical drawing, schematics, electrical diagrams and manuals to complete system installations, troubleshooting, and repairs. • Have the ability to inform technical decisions. • Perform appropriate system testing upon project completion. • Ability to perform advanced diagnostics in a solo environment. • Create installation and maintenance documents for internal and external use. • Provide an open and welcoming line of communication with customers to provide troubleshooting and technical support via telephone, email, or in person. • Make sure all customers’ needs are satisfied in an effective and reliable manner. • Research and resolve technical issues implementing both internal and external information and resources.
Qualifications & Experience: • Minimum 3 years of heavy automotive engineering and diagnostic experience. • 2-year associates degree in engineering technology or equivalent experience. • Intimate knowledge of both electrical and mechanical systems, with proven ability to troubleshoot and repair independently. • Ability to comprehend detailed product schematics and documentation, and follow complex work instructions. • Advanced communication and computer skills, including familiarity with MS Office and/or GSuite, and the ability to communicate in a clear and professional manner with both coworkers and customers. • Experience with 3D Modelling software. • Demonstrated strong analytical, written, and verbal communication skills with the ability and willingness to work with other team members to solve problems. • Proven track record of working independently and under pressure, with little to no supervision when necessary. • Ability to create and keep to timelines and deadlines, and prioritize the workload without direct supervision. • A strong sense of pride in the work done that shows in quality and customer satisfaction.
Other Job Requirements: • Frequent physical activity such as bending, climbing, twisting, and lifting tools, parts, and materials (up to 70lbs). • Work in a variety of environments, including but not limited to: office, outdoor, warehouse and shop conditions. • Strong attention to detail • Ability to work around a variety of particulates, lubricants, and chemicals? • Valid driver’s license with acceptable driving record; CDL a plus • Significant domestic travel is required (up to 75%) • Flexible hours of operation.