Help Desk Agent Tier 1 / Network Infrastructure

Location: Remote

Job Type: Full Time / Permanent

We are looking for a fun, smart Help Desk Support person who loves to troubleshoot and is well known for their ability to make things work. This job is dynamic, and no day is the same. Our customers, many of whom are Fortune 100 Retailers, have very complex environments and you would be supporting our field staff on a successful visit. This role requires a strong knowledge of network infrastructure and a desire to always learn more. This is not your typical help desk job, you will not be troubleshooting computer issues you will be supporting a limitless number of tasks we are performing in the field. You will be responsible for customer configuration, predictive site surveys and CAD drawings to support our customers initiatives.

What You’ll Be Doing:  Escalated Technician and Customer Support • Network Design • Heat Map Certifications • Advanced Configuration

Who We’re Looking For:  High school diploma • BA in Computer Science, preferred • Experience with CAD drawings & Network Design • Experience with Heat Mapping & Site Surveys • 2+ years of help desk experience or worked as a low-voltage field technician • Someone with a strong understanding of networking • Someone who has a strong knowledge of computers and cabling • Someone with field experience, running, and terminating cabling and building networks, preferred • Someone who is ready to learn new skills with the ability to self-start • Someone who is well-spoken and friendly • Someone who pays close attention to detail

Our Benefits: Competitive compensation • Medical/Dental/Vision plans, 401(k) + Match, flex spending account, life and disability insurances. We value each person and the talent they bring to the team. We also encourage work/life balance because it’s all about quality of life both personally and professionally. Listen to what some of our team members say about working here: “The culture throughout this company is that we are people and people matter.” “I love working here because I have complete ownership of my role. I can be creative to get results and I know my team is always as happy to help me as I am to help them.” “Working here is truly being on a Team with great collaboration. I feel I am appreciated and bring value to the company.“

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