Help Desk Analyst Night Shift

Location: Pittsburgh

Job Type: Full Time / Permanent

Full Job Description: We are looking for a customer service oriented Help desk analyst to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. The nightshift works 8:00 p.m. – 8:00 a.m., 3 days on/3 days off – rotating.

Duties and Primary Responsibilities: • Proudly and professionally represent the company as the first line of support for customers • Conduct computer diagnostics onsite and remotely to investigate and resolve problems • Trouble shoot and resolve systems-related issues in real time to minimize operational down time • Provide expert support for laptops, desktops, and remote access technologies as well as provide support as required regarding hardware, software, smart phone, and remote access • Manage user account setup and administration in Active Directory • Provide basic server and administration support for daily operations in a Windows environment. • Diagnose and resolve level 1 technical problems with computer hardware, networking and software • Install and configure PC hardware and software at end user workstations and test for correct operation • Train and assist users in the use of personal computers, peripheral devices and software to resolve issues and increase productivity • Log PC software bugs and search for solutions via information resources and upgrades available on the internet and/or direct communication with software vendors • Implement approved solutions to achieve increased user efficiency using approved tools and techniques • Communicate with vendors and 3rd parties to ensure timely and satisfying completion of tasks Position Requirements: • A minimum of one year of experience providing end-user phone support for PC desktop and application software and installing, upgrading, troubleshooting and repairing personal computers in a network environment • Proficiency in English • Working knowledge of help desk software, databases and remote control • Advanced troubleshooting and multi-tasking skills • Knowledge of desktop and server operating systems (Windows XP, Vista, 7, and 8) (Server 2003, 2008 and 2012) • Knowledge of Microsoft Office tools and Office 365 • MS Office 365 administration (Exchange and SharePoint) • Knowledge with MS Active Directory • Customer service orientation • Ability to lift and/or move equipment (10 to 50 lbs.) • Ability to work in a fast paced, deadline oriented environment • Valid Driver’s License We offer full-time employees competitive wages, a comprehensive benefits package that includes medical, dental, vision, life, disability, a paid time off program, paid holidays and 401(k) retirement savings plan. Benefits: • 401(k) • Dental insurance • Disability insurance • Employee assistance program • Flexible spending account • Health insurance • Life insurance • Paid time off • Retirement plan • Tuition reimbursement • Vision insurance Schedule: • Night shift (12 hour shift) working 8pm to 8am, 3 days on & 3 days off- rotating Work Location: • Onsite Work Remotely: • No

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