Help Desk Analyst

Location: Pittsburgh, PA

Job Type: Contract to Hire

Responsibilities:

  • Will handle about 10-20 tickets a day or roughly 1-2 tickets per hour.
  • About 80% will be phone / ticket support work and about 20% will be hands on duties.
  • Will work onsite during normal bus hours but every 2 weeks person will be on remote call from 6pm-10pm Mon-Fri and 9am-5pm on weekends.  Person does not have to be in the office when they are on call. All they need to do is answer their phone call from wherever.
  • The customer service piece is the most important thing. Someone super professional on the phone who can also client face with lawyers, paralegals, support staff, etc.

Experience:

  • Will need Microsoft Office, Word, Outlook, and Windows experience.
  • Must have exceptional customer service skills
  • Will take an entry level person with 6 months+ of experience but they must have a dynamic customer service personality.
  • Must come across very professional and must be patient with walking people thru computer problems.
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