Help Desk

Location: Pittsburgh, PA

Job Type: Contract to Hire

The companies’ core product is an automated pilotless robot – The TUG. The TUG autonomous smart mobile robot delivers goods and materials in the hospital 24 hours a day 7 days a week. It is never sidetracked and is always available. The TUG is able to deliver medications, lab specimens, food and linens, and remove trash and waste.

Job Description

  • This person will work in a Product Support / Help Desk environment and will have the ability, through hardware and software, to troubleshoot problems in the office while the robot (The TUG) is operating in the field (Hospitals / Medical Centers).

Job Duties:

  • Candidates must be willing to work shifts (including mornings, evenings, occasionally nights on both weekdays and weekends ….including holidays).
  • Must have at least an Associates Degree in an IT related field.
  • Must be willing and able to troubleshoot, maintain, configure, and install both hardware and software.
  • Linux knowledge and /or experience is required
  • Must present self well, in a professional image, and have strong communication skills.
  • Must have own transportation.
  • Must be willing to travel to provide field service for Aethon equipment.

*Additional information:

  • Each person will be in training for the first month or so – working 1st shift until they ramp up. After that point, they will go into rotation.
  • The hours will be the rotating: 7 AM – 3 PM and 3 PM – 11 PM every other shift.
  • The shifts will be “4 days on” and “2 days off” with some overnights required.
  • ALL qualified candidates MUST pass a criminal background check prior to being employed