Help Desk

Location: Pittsburgh, PA

Job Type: Contract to Hire

This person will work in a Product Support / Help Desk environment and will have the ability, through hardware and software, to troubleshoot problems in the office while the robot is operating in the field.

Requirements:

  • Candidates must be willing to work shifts (including mornings, evenings, occasionally nights on both weekdays and weekends ….including holidays)
  • Must have at least an Associates Degree in an IT related field
  • Must be willing and able to troubleshoot, maintain, configure, and install both hardware and software
  • Linux knowledge and /or experience is required
  • Must present self well, in a professional image, and have strong communication skills
  • Must have own transportation
  • Must be willing to travel to provide field service for equipment
  • Each person will be in training for the first month or so – working 1st shift until they ramp up. After that point, they will go into rotation.
  • The hours will be the rotating: 7 AM – 3 PM and 3 PM – 11 PM every other shift.
  • The shifts will be “4 days on” and “2 days off” with some overnights required.
  • All qualified candidates must pass a criminal background check prior to being employed
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