Helpdesk Associate

Location: Pittsburgh

Job Type: Full Time / Permanent

Essential Functions:  Helpdesk support and resolve technical problems. Monitor and respond quickly and effectively to requests received through the Helpdesk. Daily reports to ensure the integrity of the network and systems. Manage PC inventory. Perform setup of new users, including ordering, configuration of end user and server systems, and deployment of new computer and phone equipment. Assist with major IT projects and upgrades. Component level repairs; replacing hard drives, adding memory, replacing keyboards on laptops, etc. Maintain Helpdesk ticketing system. Respond to automated server and Helpdesk alerts in a timely manner. Documentation and updating of all IT duties and policies. Other duties as assigned by manager.

Requirements: Bachelor’s degree or relevant experience, preferably in Computer Science or related field 1+ years of demonstrated experience troubleshooting PC issues is required. Position will work onsite in our Pittsburgh office daily. Proficient in Microsoft Office products and Microsoft Operating Systems. Strong interpersonal, communication, and facilitation skills. Understanding of general networking and Microsoft Domain fundamentals. Aptitude in Windows OS installations. Strong troubleshooting skills. Ability to follow directions precisely. Great interpersonal skills. Ability to adapt to changing IT technologies.

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