Information Systems Support Engineer I

Location: Pittsburgh

Job Type: Full Time / Permanent

Summary:  Updates and maintains related technology devices, applications, and user communities.

Essential Duties and Responsibilities:  Responsible for day-to-day support of all user technology needs. Aids in the identification and implementation of process and performance improvements for Information Systems related tasks. Increasing their personal and technological capabilities through the use of all available training opportunities. Supports the Network environment as part of a 24x7x365 support team, including on-call coverage when scheduled. Identifies and suggests innovative approaches and participates in implementing performance improvement opportunities. Maintains compliance with Network policy and procedure in accordance with governing laws, regulations, regulatory agencies, accreditation bodies and facility standards. Demonstrates on a consistent basis individual and team behavior that supports culture change, Woodwell and Woodside philosophies. Consistently upholds the mission, values and behavior standards. Supports the following items to maintain the integrity and continuous operation: • Installation of appropriate software and software updates, patches and fixes. • Support all technology equipment including servers, workstations, networks, etc. • Perform system, network, and user administration tasks as necessary. • Perform system, program, process, and network analysis, design, and improvement as necessary. • Maintain Active Directory users, groups, distribution lists and email. • Manage backups and restorations as needed. • Support End-User Application needs. • Troubleshoot user and software support issues on daily basis. • Liaison with external vendors and service suppliers for troubleshooting of the IS environment. • Liaison with application vendors as needed. • Assists with creation and maintenance of all IS documentation including inventories, procedures, training manuals, Help Desk manuals, network and system environment, and runbooks/schedules. • Audit support • Support all HIPAA, HITECH, Risk, and Security initiatives, procedures, and documentation • Liaison with maintenance department on changes or additions to network infrastructure. • Training of staff regarding system use and application software training. • Be a part of first line 24x7x365 help desk support. • Maintain and support phone system, users, and voicemail • Excellent Customer Service skills and be a part of Project Implementation Teams

Education and Experience: • Two year certificate from an accredited college or technical school • 1 year of computer experience • 1 year of customer service or desktop support experience • Or an equivalent combination of education and experience • Experience with Windows server and workstation operating systems • Familiarity with system monitoring and Knowledge of networking • Knowledge of enterprise applications and software (email, SQL, VMware, Citrix) • Knowledge of Mobile Device configuration, support, and management • Problem solving and root analysis skills

Certificates, Licenses, Registrations:  Preference is to have at least one of the following certifications: • CompTIA A+/Network+/Security+ • Cisco CCENT/CCNA/CCNP/CCDA/CCDP • Microsoft MCSA/MCSE/MCSD • Citrix CCA-V/CCP-V/CCA/CCAA/CCEE/CCIA • VMware VCA/VCP/VCAP/VCIX/VCDX

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