The incumbent will focus on strategic discussion, scaling research discipline, and execution of complex research projects to guide high value user centric digital solutions.

ESSENTIAL RESPONSIBILITIES: • Manage research studies and guide junior researchers at all stages from discovery to validation, advocating for a variety of mixed methods approaches to understand customer needs and define business opportunities, while championing and socializing research insights in a compelling way; distributing artifacts across the organization to change insights into clear action. • Identify high-value research areas; lead, and coordinate research initiatives for exploratory, generative, and evaluative purposes. • Build and foster relationships and connections across the organization, working closely and collaboratively with designers, product managers, strategists, market researchers, and leadership. • Lead designers and other teammates on project teams in conducting research and understanding findings (framing problems, defining insights, and designing new methodologies/practices to serve customer needs) and act as UX research point-of-contact for stakeholders and other partners. • Craft concrete, relevant, and valuable narratives about our users’ needs, attitudes, aspirations, expectations, obstacles, and motivations, while developing an empathetic understanding of our users in various contexts. • Develop a deep empathic understanding of our users in various contexts to raise awareness of knowledge gaps, steer conversations, and advocate for opportunities to improve the user experience. • Define and evolve the team’s research techniques and tools, proposing and implementing solutions to enable the team to work more efficiently and effectively. • Define and implement best practices for research within the organization, while mentoring junior team members on research standards and staying current on emerging research, industry, and technology trends. • Other duties as assigned or requested.

EDUCATION Required: • Bachelor’s degree in UX Design, Human-Computer Interaction, or a design related field Substitutions • 6 years of design and/or research experience (qualitative or quantitative). Preferred: • Master’s degree in relevant discipline.

EXPERIENCE Required: • 7 years of Proficiency in overseeing and improving upon all stages of the research process (study design, test launch, moderation, synthesis/analysis, and reporting) • 7 years of Familiarity conducting UX research in an agile product development and/or hybrid remote working environment • 7 years of Strong facilitation, collaboration, and consensus-building skills, with experience in presenting to cross-functional teams. Preferred: • 1 year of mentoring, coaching and delegating work to junior colleagues • 1 year background in health care or other highly regulated industries; experience working on cross-functional product design and development teams.

LICENSES or CERTIFICATIONS Preferred: • UX Certification Coursework.

SKILLS: • Mastery of a wide range of qualitative, quantitative, and mixed research methods to support the design and development of digital products; demonstrated ability to coach teammates on the strengths and limitations of a variety of research methods and approaches • Excellent verbal and written communication skills (including storytelling); ability to vividly describe your vision to team members and leaders helping build strong consensus • Empathetic, curious, open-minded with a desire to improve the lives of our users; passion for educating teams and leaders on the value of research • Advanced knowledge of current industry design and research tools (e.g., Figma, Sketch, User Zoom, UserTesting.com) • Highly organized, self-starter with the ability to work on multiple projects at once with little oversight and deliver high quality work on time in an Agile environment • Portfolio of comprehensive case studies that highlight the research contribution and the impact it had on the final product/service.