Lead User Experience Researcher

Location: Remote

Job Type: Contract or Contract to Hire

The incumbent will focus on strategic discussion, scaling research discipline, and execution of complex research projects to guide high value user centric digital solutions.

ESSENTIAL RESPONSIBILITIES: • Manage research studies and guide junior researchers at all stages from discovery to validation, advocating for a variety of mixed methods approaches to understand customer needs and define business opportunities, while championing and socializing research insights in a compelling way; distributing artifacts across the organization to change insights into clear action. • Identify high-value research areas; lead, and coordinate research initiatives for exploratory, generative, and evaluative purposes. • Build and foster relationships and connections across the organization, working closely and collaboratively with designers, product managers, strategists, market researchers, and leadership. • Lead designers and other teammates on project teams in conducting research and understanding findings (framing problems, defining insights, and designing new methodologies/practices to serve customer needs) and act as UX research point-of-contact for stakeholders and other partners. • Craft concrete, relevant, and valuable narratives about our users’ needs, attitudes, aspirations, expectations, obstacles, and motivations, while developing an empathetic understanding of our users in various contexts. • Develop a deep empathic understanding of our users in various contexts to raise awareness of knowledge gaps, steer conversations, and advocate for opportunities to improve the user experience. • Define and evolve the team’s research techniques and tools, proposing and implementing solutions to enable the team to work more efficiently and effectively. • Define and implement best practices for research within the organization, while mentoring junior team members on research standards and staying current on emerging research, industry, and technology trends. • Other duties as assigned or requested.

EDUCATION Required: • Bachelor’s degree in UX Design, Human-Computer Interaction, or a design related field Substitutions • 6 years of design and/or research experience (qualitative or quantitative). Preferred: • Master’s degree in relevant discipline.

EXPERIENCE Required: • 7 years of Proficiency in overseeing and improving upon all stages of the research process (study design, test launch, moderation, synthesis/analysis, and reporting) • 7 years of Familiarity conducting UX research in an agile product development and/or hybrid remote working environment • 7 years of Strong facilitation, collaboration, and consensus-building skills, with experience in presenting to cross-functional teams. Preferred: • 1 year of mentoring, coaching and delegating work to junior colleagues • 1 year background in health care or other highly regulated industries; experience working on cross-functional product design and development teams.

LICENSES or CERTIFICATIONS Preferred: • UX Certification Coursework.

SKILLS: • Mastery of a wide range of qualitative, quantitative, and mixed research methods to support the design and development of digital products; demonstrated ability to coach teammates on the strengths and limitations of a variety of research methods and approaches • Excellent verbal and written communication skills (including storytelling); ability to vividly describe your vision to team members and leaders helping build strong consensus • Empathetic, curious, open-minded with a desire to improve the lives of our users; passion for educating teams and leaders on the value of research • Advanced knowledge of current industry design and research tools (e.g., Figma, Sketch, User Zoom, UserTesting.com) • Highly organized, self-starter with the ability to work on multiple projects at once with little oversight and deliver high quality work on time in an Agile environment • Portfolio of comprehensive case studies that highlight the research contribution and the impact it had on the final product/service.