Level 1 Datacenter Technician

Location: Pittsburgh

Job Type: Contract

Position Overview: The Level One Datacenter Technician plays a crucial role in ensuring the smooth operation and maintenance of datacenter infrastructure. This entry-level position involves providing support for hardware, software, and networking systems within the datacenter environment. The technician is responsible for monitoring, troubleshooting, and resolving technical issues to minimize downtime and ensure optimal performance.

Key Responsibilities:

  • Monitoring: Monitor datacenter infrastructure, including servers, storage systems, networking equipment, and environmental controls, to ensure uninterrupted operation.
  • Incident Response: Respond promptly to alerts and alarms, and take appropriate action to resolve issues or escalate them to higher-level support teams.
  • Troubleshooting: Diagnose and troubleshoot hardware, software, and network problems to identify root causes and implement effective solutions.
  • Maintenance: Perform routine maintenance tasks, such as hardware upgrades, firmware updates, and software patches, to keep systems up to date and secure.
  • Documentation: Maintain accurate records of all maintenance activities, incidents, and changes made to the datacenter environment.
  • Physical Tasks: Assist with physical tasks, including rack and stack, cabling, and equipment installation, as needed.
  • Compliance: Ensure compliance with datacenter policies, procedures, and industry regulations, such as security standards and best practices.
  • Collaboration: Collaborate with other members of the datacenter team, as well as with IT support staff and vendors, to address technical challenges and improve system reliability.
  • Training: Stay informed about new technologies and best practices in datacenter management through self-study and participation in training programs.

Qualifications:

  • Education: High school diploma or equivalent. Additional technical certifications or coursework in computer science, information technology, or a related field is preferred.
  • Technical Skills: Basic understanding of computer hardware, operating systems (e.g., Windows, Linux), networking protocols, and datacenter infrastructure (e.g., servers, storage, switches).
  • Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues systematically and efficiently.
  • Communication Skills: Effective verbal and written communication skills, with the ability to convey technical information clearly and concisely.
  • Attention to Detail: Keen attention to detail and a commitment to maintaining accurate documentation and records.
  • Physical Fitness: Ability to lift and move heavy equipment, work in confined spaces, and perform physical tasks as required in a datacenter environment.
  • Teamwork: Willingness to collaborate with team members and support colleagues in achieving common goals.
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