Level I Technician

Location: Pittsburgh

Job Type: Full Time / Permanent

Duties & Responsibilities: • Provide technical support for customers – phone, remote and on-site • Troubleshoot & resolve systems related issues in real time to minimize operational down time • Set up, install, troubleshoot, and maintain computer and network equipment, cables, operating systems, and other software and hardware • Train users in proper use of hardware & software • Configure, maintain, monitor, and back up of servers & appliances • Work with ticketing, time, and billing systems efficiently and accurately • Communicate with customers to solve problems and provide best practice analysis • Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer’s satisfaction • Ticketing and time and billing entries daily • Attend scheduling/staff meetings as necessary • Calendar Management – Ensure proper priority is given to projects & service requests • Communication – Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer.

Position Requirements: • Minimum 2-year Associates Degree in Computer/IT field • Minimum 1-3 years’ experience in a position with similar responsibilities of those required for this position • Must have experience with: New user setup – usernames, passwords, hardware setup, email setup, profile setup o Active Directory administration • Microsoft 365 administration • Hardware troubleshooting and break/fix • Basic network fundamentals – DHCP, DNS, IP Addressing • Customer service oriented with great communication skills – verbal and written • Preferred familiarity with Microsoft Windows Server, Microsoft Exchange, Networking and IP address configuration, Microsoft365 administration, ConnectWise, Autotask, Datto, Cisco Meraki, Microsoft Azure • Ability to work in a fast-paced deadline-oriented environment • A registered vehicle and a valid Driver’s License • Ability to frequently bend/stoop, stand, reach, lift, and sit • Ability to lift up to 75 lbs.