Lotus Notes Technician

Location: North of Pittsburgh, PA

Job Type: Contract to Hire

Responsibilities:

  • Providing installation, configuration, testing, and troubleshooting of PC hardware and PC software applications
  • Supporting Microsoft Operating Systems, Windows 10, Windows 7, Windows 2003, Windows XP and Microsoft Applications in a corporate environment.
  • Supporting IOS devices such as iPads, iPhones and MAC PCs.
  • Supporting Local Area Networks, Wireless Networks, and TCP/IP protocols
  • Provide Lotus Notes Client and Mobile Device Support/Administration
  • Manage work using issue tracking database and utilize database to analyze trends and recommend course of action to reduce incoming calls
  • Pro-actively identify and resolve potential customer service problems
  • Recommend and implement changes necessary to improve departmental processes and procedures to improve customer service
  • Manage projects and provide input to develop global standardizations
  • Supporting Microsoft Office, Minitab, Solid Works, Lotus Notes, SAP, VPN, 2 Factor Authentication, Software deployment tools, PC Encryption

Education & Experience:

  • High School diploma
  • 3-5 years of desk top experience
  • Associates Degree in Information Technology or related discipline can be substituted for up to 1 year of experience.
  • Bachelor’s Degree in Information Science, Computer Science or related discipline preferred
  • Proven analytical and troubleshooting skills with Microsoft Operating Systems, Windows 10, Windows 7, Windows 2003, Windows XP and Microsoft Applications in a corporate environment
  • Proven analytical and troubleshooting skills with IOS devices such as iPads, iPhones and MAC PCs.
  • Proven Hardware and Software troubleshooting skills
  • Excellent problem solving skills
  • Excellent communication skills
  • Proven ability to establish and maintain good customer relationships
  • Advanced knowledge of PC Imaging Processes and Software Deployment tools
  • Experience supporting Microsoft Office, Minitab, Solid Works, Lotus Notes, SAP, VPN, 2 Factor Authentication, Software deployment tools, PC Encryption Advanced knowledge
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