Network Administrator

Location: Pittsburgh, PA

Job Type: Full Time / Permanent

To contribute to client retention by ensuring clients receive timely, professional, high-level technical support to teachers, staff, and students.

Responsibilities:

  • Establish network specifications by conferring with users; analyze workflow, access, information, and security requirements; design router administration, including interface configuration and routing protocols.
  • Establish network by evaluating network performance issues, including availability, utilization, throughput, and latency; plan and execute the selection, installation, configuration, and testing of equipment.
  • Define network policies and procedures; establish connections and firewalls.
  • Maintain network performance by performing network monitoring and analysis; performance tuning; troubleshooting network problems; escalating problems to vendor.
  • Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.
  • Prepare users by designing and conducting training programs, providing references and support.
  • Upgrade network by conferring with vendors; develop, test, install enhancements.
  • Serve as administrator of specific corporate applications.
  • Keep applications current; develop, deliver training on applications.
  • Monitor application uptime.
  • Troubleshoot and resolve incidents related to technical difficulties with operating systems, hardware, software, and network infrastructure.
  • Document resolution plan and progress, and estimated resolution time.
  • Provide advanced help desk support for on-site team members; assist remote team members in analyzing and advanced troubleshooting.
  • Install, configure, operate, and maintain hardware, software, and related infrastructure.
  • Analyze system statistics and recommend performance enhancements.
  • Research multiple incidents with common symptoms and identify root cause; apply resolution across all affected IT environments.
  • Research, recommend, and implement new technologies to enable continuing innovation within infrastructure.
  • Design, configure, monitor, and optimize system hardware for optimal performance, maximum availability, minimal maintenance, and reasonable costs.
  • Create, review, and modify knowledgebase articles and IT environment documentation.
  • Document break/fix activities in online ticketing system.
  • Provide excellent customer service.
  • Attend school board meetings, as required.
  • Perform other duties as assigned.

Education & Experience:

  • Bachelor’s in computer science or information technology
  • 2-4 years of experience designing, implementing and supporting diverse networking and server environments
  • Experience managing desktop environment, including deployment, application installation, and ongoing support technologies
  • Experience in senior-level help desk environment helpful
  • LAN knowledge,
  • Routers (routing protocols, WLAN configurations, multiple sites)
  • Firewalls (Sonicwall, Cisco ASA, etc.)
  • Switches (VLAN, Spanning Tree, PoE)
  • VPN (Cisco, IPSEC, SSL, Sonicwall)
  • TCP/IP, DHCP, DNS, WINS, LAN/WAN, remote support and monitoring.
  • Software: Solarwinds, InstallShield, Cloud Backup Software, VMware, Ghost, MS Systems Management Server. SANs/NAS devices, System Center Configuration Manager 2007/2012 experience is a plus.
  • Excellent written, verbal communication skills
  • Problem solving
  • Strategic planning
  • Certifications
    • Required: A+, Network+ or equivalent
    • CCNA, CCNP

Travel up to 25%

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