To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required.
This job description is not meant to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. Other duties may be assigned which are not listed. Additionally, when duties and responsibilities of this job change, this job description will be reviewed and updated, subject to changes and business necessity.

Responsibilities:

• Investigate and resolve problems by providing technical assistance & support in a timely and professional manner while minimizing operational downtime
• Conduct computer diagnostics onsite & remotely
• Installation and setup of computer equipment, cables, operating systems, & other software
• Update Security Programs
• Spyware & virus prevention and removal
• Train users in proper use of hardware & software
• Configure, maintain, monitor, and backup of servers & appliances
• Perform and/or oversee software and application development, installation, and upgrades
• Network and server management
• Communicate with customers to resolve problems, design infrastructure, assist with growth planning, and provide best practice analysis
• Communicate with vendors & 3rd parties to ensure completion of tasks in a timely manner and to customer’s satisfaction
• IT support for personnel
• Time & Billing entries daily
• Attend scheduling/staff meetings as necessary
• Update internal ticketing system daily
• Calendar Management – Ensure proper priority is given to projects & service requests
• Communication – Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and Chief Technology Officer to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer

Experience:

• Microsoft Server
• Office 365
• Cisco firewalls
• Labtech
• MSP experienced is highly desired but NOT required