Network Engineer

Location: South Pittsburgh, PA

Job Type: Full Time / Permanent

Receives general guidance and direction to define, implement, and support computer system and network solutions, perform on-site and off-site computer repairs, and provide a variety of product and technical support work; travels to customer sites approximately 30% of the time.

Responsibilities:

  • Provide technical solutions to sales department and Service Manager as needed.
  • Visit commercial customer locations to inspect, install, and maintain new and existing network-wide computer systems.
  • Research technical issues that arise in solution development.
  • Research technical issues reported by other technicians.
  • Assist Service Manager in sales project management from development to completion including scheduling, ordering, organizing, planning and assigning resources; monitor progress and make necessary adjustments to achieve results.
  • Visit commercial customer locations to diagnose reported computer problems and to provide training.
  • Enter time billing entries into system used for customer invoicing.
  • Perform remote network systems administration and telephone support for customers
  • Assist Field Technicians with customer diagnostic problems.
  • On call on a 1 week rotating basis with other technicians.
  • Provides technical leadership to Field Technicians.
  • Assists in network build out and maintenance of internal systems.
  • Responsible for monitoring and administrating the internal fixed drive backup systems as well as provide maintenance.
  • Visit commercial customer locations with sales representatives or Service Manager to explain technical solutions.
  • Identify problems with computers brought to the shop by customers, determine steps needed and preform repairs.
  • Assist in training less experienced Field Technicians as well as other staff members.
  • Review and approve all proposals for networks, servers, computers, cabling, etc. for sales department.

Education & Experience:

  • Associate’s Degree in computer-related field or High School Diploma (or GED) plus five plus years of experience and technical training.
  • Any equivalent combination of related education, certifications and experience is recommended
  • Must have own transportation to visit customer or other sites, have and maintain insurance coverage and an acceptable Motor Vehicle Record
  • Working knowledge of Microsoft Servers operating systems and applications to include MS Exchange and Backup Exec
  • Working knowledge of computer hardware and devices
  • Logical thought process and problem-solving ability
  • Ability to recognize customer needs that lead to additional sales
  • Excellent communication and customer service skills to effectively describe solutions in non-technical terms
  • Ability to travel to customer sites and other off-site locations determined by the company
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