Network Operations Center Director

Location: Dallas

Job Type: Full Time / Permanent

We’re expanding our centralized and distributed production capability and is increasing our remote monitoring and operations capabilities, by building an Operations Center in Dallas, TX, and platforming all of our OpsCenter capabilities globally (NOC, SOC and other similar operations). Our Director will have the opportunity to help create a center from the ground up, supporting our live production needs around the world.

What you will do: • Work directly with our global operation centers to develop a single internal platform for fault monitoring, trouble ticket escalation and reporting. • Manage, lead, hire, train, and schedule 24/7 Global NOC support staff. • Develop operational processes for managing distributed infrastructure • Develop and implement support plan and escalation strategy for troubleshooting live on-air network and connectivity related issues. • Maintain and track network related performance data • Engage and lead on internal projects to develop methodology and systems for granular resource scheduling • Work closely with our internal development teams to ensure internally created tools align with the long-term strategy for the OpsCenter • Track and report on risks, contingency plans and roadblocks to stakeholders and leadership • Ensure that forward thinking technologies are factored into Ops including but not limited to AI toolsets.

Requirements: • Bachelor’s Degree in a related field strongly preferred • Ten (10) years working experience in a global operations environment • A combination of education and experience will be considered • Familiarity with key tools including ticketing, fault monitoring, dashboard and reporting tools • Experience working in Microsoft Project, Jira and/or other project management tools • At least 5 years of managerial experience. Due to the requirements of this position, we require as a condition of employment for this position that a candidate be fully vaccinated for COVID-19. If a candidate is offered this position, such offer is contingent on the candidate providing proof of full vaccination status by his or her start date. Pursuant to the Americans with Disabilities Act and Title VII of the Civil Rights Act of 1964, we will consider reasonable accommodations to a candidate’s inability to vaccinate due to disability or religious belief, but our consideration of potential reasonable accommodations does not guarantee commencement of employment.

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