Network Support Engineer

Location: Canonsburg

Job Type: Full Time / Permanent

The Network Support Engineer role is a mid-to-senior level technical role in the IT organization reporting to the Manager of Network Engineering.  This position will be responsible for designing, executing, and supporting all aspects of the network and telecommunications environment including both IT and OT (field) networks, physical and cloud network environments and a mix of industrial field locations as well as offices. This role is 5 days on site in Canonsburg, PA or other local field operations sites.

Target Responsibilities:

  • Daily monitoring of the reliability and availability of the data network and telecom environment.
  • Design, build and maintain networks including LAN, WAN, VPN, Cloud, cellular (M2M) and wireless.
  • Maintain firewalls and other similar access controls including micro-segmentation solution.
  • Deploy and maintain 802.1x network access control (NAC).
  • Maintain an accurate network inventory / CMDB and other network documentation.
  • Participate in ITIL-compliant change management process.
  • Develop and maintain configuration standards based on cyber-security policy and best practices.
  • Participate in cyber security audits and remediation activities.
  • Maintain network management, monitoring, and logging systems.

Minimum Requirements:

  • BS in Information Technology, Computer Science or a related field.
  • Five years’ experience in networking, cyber security, system administration or telecommunications.
  • Advanced understanding of network routing and switching concepts and protocols including BGP, NEMO/DMNR, client and site-to-site VPNs, STP, 802.11 wi-fi, 802.1x authentication (NAC) and other related technologies.
  • Ability to work independently, as a team member or as a technical/project lead.
  • Strong analytical, diagnostic and problem-solving skills.
  • Excellent written and verbal communication skills and the ability to interface effectively with a diverse user community.
  • Ability to conduct research into issues and products as required.
  • Ability to prioritize and execute tasks, delegate responsibilities appropriately and make good decisions quickly.
  • Self-motivated and directed.
  • Comfortable under high-stress and exhibits poise and focus.
  • Technical proficiency with the following vendor platforms:
    • Aruba routing, switching, wi-fi and NAC.
    • Cisco routing and switching.
    • Azure and AWS virtual cloud networking.
    • Palo Alto firewalls, including SDWAN and NVA concepts and configuration.
    • Guardicore micro-segmentation / access control.
    • Solarwinds network management platform.
  • Live and demonstrate our values of Responsibility, Ownership and Excellence!
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