Oracle EBS Technical Specialist

Location: Hybrid - Pittsburgh

Job Type: Full Time / Permanent

The Oracle EBS Technical Specialist is responsible for operational support of the Oracle EBS R12 ERP, Oracle SCM Fusion, Oracle Data Warehouse, and Hyperion EPM. A key function of this role is to provide oversight and escalation of the above noted application platforms for the Global Information Systems (GIS) organization and Business Units.

Responsibilities/Major Activities:

  • Lead incident management and problem management processes which includes process definition, implementation, and execution as well as proactive monitoring, tracking, and reporting
  • Manage the reactionary support and preventive maintenance process for the systems or technologies in assigned areas of responsibility, providing hands on support for all Severity 1 and Severity 2 incidents
  • Provide technical assistance to the team to improve the Cyber posture in alignment with Cyber Security priorities
  • Directly manage third-party service providers to ensure delivery of expected level of service (SLA attainment, etc.) and provide leadership through service improvement as necessary; maintain SLA’s on key metrics with the business on all other IT support teams
  • Research, develop, and continuously improve standard operating procedures and processes to ensure reliable delivery of information technology while championing process improvements; maintain in-depth awareness of current Oracle technologies and development activities to assist in development and execution of technical vision
  • Lead development and refinement of disaster recovery plan as well as execution during testing on behalf of the EBS and Hyperion teams. Aid in facilitation of the testing for the duration of the test
  • Create and maintain release management schedule for code promotion
  • Lead application patch management and instance management, which includes review, research and scheduling of the application patch requests
  • Plan and manage the dev/test instances, cloning schedules, migration process etc. in partnership with Infrastructure teams and Business Units
  • Aid in expansion of automated application testing, including analysis of automated testing tools
  • Lead standardized end user communication for planned and unplanned system changes and outages

Essential knowledge, skills, and abilities:

  • Ability to manage multiple priorities effectively; aptitude to plan and organize work threads and stakeholders to meet commitments aligned to organizational goals
  • Excellent communication skills with the ability to drive consensus and absorb and present complex ideas in a succinct and accurate manner
  • A problem solver with intense sense of ownership and urgency; eager to proactively identify, develop, and implement process improvements to achieve efficiencies and scalability
  • Strong interpersonal skills, capable of building and maintaining solid relationships with internal and external customers, vendors, and other IT professionals
  • Capable of coordinating processes across departments while anticipating and balancing the needs of multiple stakeholders
  • A team player, can collaborate and consult effectively in global teams across time-zones and different cultures

Basic Qualifications:

  • Bachelor’s degree in information systems, computer science, or related field from an accredited institution
  • Minimum of 5 years’ experience in Oracle EBS Applications Technical Stack with strong solutioning, design & development experience in Oracle EBS R12
  • Experience in design and architecture review and the software development life cycle
  • Knowledge of Oracle RDBMS Technologies and associated technical architecture
  • Knowledge of governance and change management procedures in an IT environment
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of Hire. Visa sponsorship is not available for this position

Preferred Qualifications:

  • Working knowledge of Oracle EBS system architecture and modules (OTC, GL, RtP and Manufacturing).
  • Knowledge of Oracle Hyperion suite of EPM modules a plus particularly with a focus on HFM, Essbase, and planning
  • Knowledge of Supply Chain Planning Cloud
  • Knowledge of Oracle Data Warehouse architecture and reporting tool sets
  • Knowledge of Linux operating system
  • Knowledge with Oracle Fusion Middleware
  • Experience in working with onsite / offshore model interacting with teams at various locations
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