PC Refresh Technician

Location: Pittsburgh, PA

Job Type: Contract

Looking for a PC Refresh Technician who is both technically minded and a team player. The technician must be customer focused, self-driven, and able to refresh laptops quickly, efficiently and accurately. As a member of IT, we strive to increase the productivity of our employees by giving them the tools and education on how to use those tools to effectively perform their roles serving our organizational mission. The Technician must be comfortable working in a fast-paced, detailed driven environment where serving our internal customers is given the highest priority. The PC Refresh Technician must have a strong technical depth with refreshing Windows laptops with the ability to translate technical speak to non-technical people.

Responsibilities:

  • Refresh Windows based laptops for our employees
  • Work with our IT Administrators to solve any issues arising in the refresh process

Education & Experience:

  • High School Education
  • A+ certification preferred
  • 3+ years’ experience providing end user support.
  • 3+ years’ experience with PC Refreshes
  • 3+ years’ experience with Windows operating system
  • Strong analytical ability and problem-solving acumen.
  • Excellent interpersonal, verbal and written communication skills with the ability to communicate technical concepts to non-technical users.
  • Exceptional Customer Service Skills.
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