Principal Reliability Engineer

Location: Remote

Job Type: Full Time / Permanent

OVERVIEW: The Principal Reliability Engineer will lead the technical team efforts and mentor and lead other Reliability Engineers (RE), Product Managers, Software Engineers, and Architects to produce mission-critical infrastructure, tools, performance improvements, actionable and meaningful performance measurements, and communication to stakeholders. The Principal RE is expected to work with management, peers, and customers to architect, design, build and implement the technical vision, improve monitoring tools, error detection, defect elimination, improving Mean Time to Detection/Resolution, and overall service availability and customer satisfaction. The RE role provides an opportunity to blend system architecture, design and software engineering skills with a passion for troubleshooting and defect elimination to address an ever-changing applications and environments with scalability and reliability challenges.

RESPONSIBILITIES: Software Development – Own development of the most complex existing and new software by analyzing and identifying areas for modification and improvement within assigned across various product teams. Develop and instrument software that is fast, secure and reliable to meet defined requirements. Design and Conceptualization – Lead a collaborative solution design process by gathering input across all product portfolios to define a design system that is viable and scalable, and which strengthens the brand. Lead a cross-portfolio, multidisciplinary team that contributes to the evolution of the solution. Technical Developments Recommendation – Provide subject matter expertise recommendations for more complex or innovative technical developments to improve quality of the software and solutions to better meet users’ and/or business, performance, quality needs. Software Roadmap – Own end-to-end road map of portfolio level performance engineering capabilities to facilitate software development and ensure the development work is prioritized in line with business requirements. Work Scheduling and Allocation – Develop medium- or long-term work schedules that enable the organization to achieve its business goals. Involves coordinating across multiple teams and on-call rotations. Program/Portfolio Management Support – Contribute to the management and prioritization of a portfolio of programs while reporting to, and in partnership with, senior employees. Functional/Technical Requirements – Elicit complex functional requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals. Technical Persistence Layer/Legacy Database Design/Development – Lead design of complex database resources and provide physical modeling and design services to tune database solutions for optimum performance across multiple programs/domains. Data Architecture and Database Specifications – Drive design, implementation, and evolution of robust and effectively aligned architecture solutions that operate in the cross-product/domain ecosystem. Approve database specifications, ensuring all agreed standards and protocols are followed and data integrity is preserved. Network Design and Troubleshooting – Ability to troubleshoot network latency and throughput issues and recommend design patterns for resiliency and performance improvements. Information Security – Lead in detecting and analyzing security incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure.

BEHAVIORAL COMPETENCIES: Tech Savvy – Anticipates and adopts innovations in business-building digital and technology applications. Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives. Decision Quality – Makes good and timely decisions that keep the organization moving forward. Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.  Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.

QUALIFICATIONS: Bachelor’s Degree or Equivalent Level. Experience advising others (Over 3 years to 6 years). Experience of general supervision of more junior colleagues (7 to 12 months).