Product Designer II – Store Services & Experiences
Job Type: Full Time / Permanent
We specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products. As a core member of the Store Services & Experiences team, you’ll deliver solutions that empower in-store services and experiences for our customers. You’ll also play a critical role in ensuring our stores operate at their peak, providing web and mobile apps that our store employees use every day to operate their store and be trusted advisors to equip customers to achieve their dreams.
As a Product Designer II, you work closely with other product designers, product managers and software engineers to deliver product experiences rooted in human-centered principles that support strategic priorities. You are an active participant in the organization and delivery of high-quality products enabled through a lean product development process including: Team Forming – as part of a balanced team, you invest in learning and collaborating with product managers, software engineering, and business partners. Team forming is an important aspect of aligning on your purpose, key strengths, agreements, and ceremonies. Human-Centered Advocate – expanding understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD outside of a singular product team. Evidence & Risk – avoiding extensive research practices through design maturity; understanding that the nature of the evidence needed will parallel the nature of the risk presented to the customer and/or the business. Discovery – Your process is rooted in problem solving frameworks, where you leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems. Experimentation Learning is a critical part of your team culture, which allows you to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth. Data-Driven – leveraging mixed methods data insights to drive decision making. Development – This is where everything comes together as your team commits to delivering an end-to-end experience. Product designers leverage our in-house design system, to communicate and pair with software engineers throughout the development process. Feedback – You relentlessly seek feedback from users through various channels, while understanding how to aggregate and activate this feedback in meaningful ways within your team. This is a fully remote position. This role is not eligible for immigration sponsorship.
Job Duties & Responsibilities: Strategy – How you understand and plan within a product team that solves customer problems and drives market impact. The Product Designer II supports one product team with a focus on learning and growing intermediate-to-advanced skills within product design. Supporting a low-to-mid complexity product team, the Product Designer II is responsible for: Using evidence-based influencing skills. Conducting stakeholder identification workshops and create stakeholder map by product. Facilitating stakeholder engagement and interactions for HCD enablement Translating stakeholder knowledge into inputs to discovery Effectively explaining ‘why’ discovery / experimentation are needed Defining the discovery strategy in support of the product domain. Execution – How you support and provide oversight to the design and delivery of solutions to our customers. The Product Designer II supports one product team with a focus on learning and growing intermediate-to-advanced skills within product design. Supporting a low-to-mid complexity product team, the Product Designer II is responsible for: Conducting research discovery to define problems. Applying mixed methods research practices Identifying the right problems using problem discovery frameworks. Prioritizing problems to be solved. Utilizing visual design principles applied to UI design. Demonstrating a customer-centric view into developing great product experiences and the ability to advocate on a customer’s behalf. Leveraging to create UI designs. Participating in sprint planning to support research / design / development. Gathering feedback to inform behavioral trends. Monitoring metrics to understand usage trends. Building discovery objectives and goals in collaboration with key stakeholders. Combining quantitative + qualitative data to tell the story of the product.
Candidates for this role should have: Foundational understanding of Product Design. Strong written and verbal communication skills. Effective relationship building with technology peers and stakeholders. Ability to balance business objectives & customer needs. Demonstrated success defining & launching successful products (what does this mean?). Strong deductive reasoning skills. Curious attitude and desire to learn. Customer-centric view into developing great product experiences and the ability to advocate on a customer’s behalf. Experience with generative research methods. Intermediate level use of problem-solving frameworks (must be able to demonstrate) (what is intermediate level?). Understanding of software development lifecycle. Knowledge of lean product management. Ability to influence cross-functional teams without formal authority. Portfolio of work, demonstrating a human-centered design process.