Programmer / Technical Support Specialist

Location: Pittsburgh

Job Type: Contract to Hire

Position Summary: This person will be responsible for the implementation and programming of commercial intrusion, access control, fire and video systems. This individual will be a part of the Technical Services Group, which is responsible for providing technical support and final commissioning of client systems.

Position Responsibilities:

  • Provide technical support for commercial intrusion, access control, fire and video systems
  • Install, configure, program and perform final commissioning of systems
  • Provide end-user training
  • Work collaboratively with installation, project management, engineering and other departments
  • Provide assistance to other technical support specialists in the work group
  • Interact professionally with customers while performing duties
  • Troubleshoot problems remotely or at the customer site as required
  • Complete service reports and other documentation as required
  • Achieve above average results for customer satisfaction

Essential Skills & Experience:

  • Minimum 3-5 years electronic security system or Information Technology experience
  • Degree in Electronics, Information Technology, or equivalent experience
  • Excellent communication and interpersonal skills
  • Strong computer skills, software aptitude and electronics background
  • Must be highly organized – Demonstrated success managing multiple tasks
  • Technical licenses and certifications a plus