Salesforce Administrator

Location: Pittsburgh, PA

Job Type: Full Time / Permanent

The Salesforce Administrator will be dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of a newly launched client-facing Salesforce-based application, developed on Salesforce’s Community Cloud platform.

Responsibilities:

  • Work with us as we continue to make customer relationship management and strategic sales operations a competitive advantage.
  • Have a record of success in improving processes and adoption of solutions leveraging the Salesforce platform.
  • Responsible for executing on the day-to-day configuration, support, maintenance and improvement of our Salesforce-based application.
  • Serve as the organization’s “go to” Salesforce subject matter expert.
  • Primarily an administrator role with some development responsibility, and additionally, will provide Salesforce support to internal and external end-users.
  • Working in a fast-paced entrepreneurial environment, is someone who loves to learn, is detail-oriented with the ability to envision the bigger picture, and extremely self-motivated.
  • Will be working with a dedicated team that is committed to professional challenge and continuously learning.

Education & Experience:

  • Bachelors Degree in Computer Science, Information Technology, or technology-related degree.
  • 3+ years of Salesforce administration experience; engaging regularly with sales/business users.
  • 3+ years of Salesforce Sales Cloud and/or Community Cloud with hands-on experience, to include but not limited to:
    • Creating dashboards
    • Writing reports
    • Creating custom Salesforce objects and triggers
    • Adding/Delete Salesforce users
    • adding/modifying custom fields
    • Managing user (external or internal) requests, support needs
    • Managing user access and rights
    • Monitoring/fixing data records
    • Testing and deploying applications from AppExchange
  • Experience leading and ‘owning’ Salesforce data quality programs (Salesforce data model, deduplication, data excellence, etc.).
  • Experience managing and working with third-party support vendors.
  • Experience maintaining Salesforce security including sharing rules and security levels and authentication.
  • Experience designing, creating and maintaining user roles, profiles and hierarchies in Salesforce.
  • Strong reporting experience using standard reporting tools including standard Salesforce reporting functionality; Creating new reporting capabilities, gathering business requirements, and providing ad hoc reporting requests as needed.
  • Must have strong presentation, collaboration and communication skills.
  • Preferred Professional Experience
    • Experience keeping current on new Salesforce releases and AppExchange solutions.
    • Knowledge of the standard development and testing capabilities of Salesforce and the use of custom code (Apex, s-controls) and/or integration with external systems.
    • Experience developing and administering Salesforce-based training.
    • Experience expanding the use of Salesforce-based applications: assisting and determining how Salesforce solutions can be used in new ways as opposed to custom development of new solutions (vet new use cases for Salesforce-based applications).
    • Experience managing the change control process and SDLC for Salesforce-based applications.
    • Experience managing new releases of Salesforce-based applications and rolling out new features.
    • Experience maintaining/managing Salesforce integration with third-party systems/applications, middleware agents, etc.
    • Experience with Microsoft SQL databases, SSRS and SSIS/Jitterbit.
    • Experience working with relational and multidimensional data structures.
    • Familiarity working with software developers and related software development lifecycles and methodologies.
    • Familiarity with Visual Studio, ASP.Net, C#, CSS, HTML, and Java/JavaScript, JSON, Python; some web development and user interface design skills.
    • Salesforce Administrator certification is a plus.
    • Experience in banking and/or financial services would be highly beneficial.
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