Salesforce Administrator

Location: Pittsburgh

Job Type: Full Time / Permanent

The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of our database. Working closely with business development, program management, communications, and accounting staff, the administrator will identify, develop and deploy new business processes. This role is part technical project manager, part administrator, part Salesforce analyst and 100% dedicated to our mission.

Key Duties & Responsibilities • Serve as primary system administrator for the Salesforce environment with 30+ users. • Focus the organization’s use of data for what best serves the mission. • Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks. • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups • Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate • Automate processes using Salesforce tools such as process builder, flow automation, validation rules. • Manage less complex Salesforce integrations – those not handled by a Salesforce Developer or Consultant/Partner. • Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more. • Train new users and grow the Salesforce skill set across the organization. • Monitor user adoption through use of reports for missing data • Document customizations made in Salesforce. • Plan ahead for upgrades, seasonal releases and long term projects.

Skills Required: • Excellent project management skills and a positive attitude. • Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests. • Creative and analytical thinker with strong problem-solving skills. • Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization. • Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts. • Ability to assess the impact of new requirements on Salesforce and other integrated systems. • A documented history of successful project completion. • A demonstrated ability to understand and articulate complex processes. • Strong Salesforce interest and ability to quickly master new technology. • Salesforce Admin (ADM201 and/or ADM211) certified required.

Skills Preferred: • Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred. • Strong understanding of Salesforce best practices and functionality preferred. • Minimum two years of experience as a Salesforce administrator preferred. • Nonprofit Cloud Consultant certification preferred. • Experience with nonprofit processes preferred.

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