Salesforce / CRM Administrator

Location: Pittsburgh

Job Type: Full Time / Permanent

We have an exceptional opportunity for a full-time, qualified individual with CRM Administration experience (Salesforce preferred) based out of our Corporate office.

Requirements: Position requires strong knowledge of CRM applications generally evidenced by 2 – 5 years of experience and a BS degree in CS, SE or a business degree with commensurate technical experience. An ability to communicate & interact in a team environment as well as work independently.

Reporting to the Business Applications Manager, the CRM Administrator/Analyst is part of our Business Applications Department team that supports and develops applications for the organization with the focus on the pre-sales process. This position is the liaison between management, Information Systems and the users of the CRM application(s).

Responsibilities:  Develop in-depth knowledge of current business systems and processes. • Daily administration, support and training of the CRM Platform • Working with management and IT staff and end-users to create and manage complex work flow rules and processes • Perform light scripting that follows appropriate department standards for good programming practices • Develop expertise in all CRM features and configuration • Develop and execute appropriate test plans based on department standards • General support of the application and training end-users – during normal business hours. • Ensure standard documentation exists for execution of all respective applications

Qualifications:  Strong knowledge of CRM applications generally evidenced by 2 – 5 years of experience and a BS degree in CS, SE or a business degree with commensurate technical experience. • Solid understanding of web technologies (including browsers, HTML, CSS) and web-based productivity tools. • Possesses good communication skills • Works well in a dynamic team environment • Works well with various levels of management and user community.

We’re an Equal Opportunity & Drug Free Employer offering a great work environment, challenging career opportunities, competitive compensation and benefits that include: • Medical/Prescription • Dental • Vision • Life Insurance • Paid vacation/holidays • 401K Plan • ESOP Plan

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