Senior Business Analyst

Location: Remote

Job Type: Full Time / Permanent

Under the general direction of the Chief Architect, the Senior Business Analyst role performs a variety of complex professional duties in providing Business Analysis support for the achievement of business goals and objectives.  This role maintains the vital link between information technology (IT) and business units by translating business needs via system software business specifications. This position may also be responsible for assisting with defining test plans and/or execution of those test plans.


  • Define business requirements, functional design, system specifications, business processes and flow charts
  • Conduct business and systems process analysis to create process design improvements
  • Produce required project analysis documentation for the proposed applications/systems, including but not limited to: business requirements, system specifications, scope matrix, use cases, sequence diagrams, workflow charts and diagrams, future state proposals and user-acceptance testing plan
  • Create and utilize business process catalog, interface catalog, system catalog, SIPOC, etc. to prepare documentation that captures the fundamentals of applications and conveys the impact of changes within them
  • Study and understand system capabilities and how they affect the business processes
  • Interpret customer business needs and translate them into business and technical requirements
  • Critically evaluate information gathered from multiple sources, then dissect the high-level information into smaller details
  • Create test cases and test plans with input from QA Analysts to ensure all requirements are met and the software functions as expected
  • Facilitate the flow of information related to business needs between customers and software development teams
  • Elaborately define user concept/design documentation for utilization by development teams to build software
  • Establish the technical vision after analyzing tradeoffs between usability and performance needs, with input from developers and subject matter experts
  • Improve the quality of the systems data by ensuring the data sources are reliable and valid
  • Integrate new systems and processes with existing ones by designing integration interfaces and their specifications
  • Enable fulfilment of long-term business strategies by ensuring new systems meet the required specifications

Work & Education Experience Requirements:

  • Minimum four-year degree in computer-related field; Master’s Degree in business analytics or computers preferred; combination of experience and education considered
  • Minimum 5 years’ experience in the analysis of business processes
  • Minimum 5 years’ experience with the SDLC process
  • 2-4 years’ experience in the Healthcare Insurance industry preferred

Required Competencies:

  • Ability to develop a unique understanding of the brand, products, and services
  • Ability to demonstrate, understand and apply workplace mission, vision and values
  • Ability to interpret customer needs and translate to business and technical requirements
  • Ability to communicate effectively with all levels of the organization, both internally and externally
  • Ability to conduct business and systems process analysis to define business requirements, functional design, system specifications, business processes, and related project documentation
  • Ability to understand systems capabilities
  • Ability to create test cases and test plans
  • Ability to understand, analyze and break down high-level information into details
  • Demonstrated analytical skills and attention to detail
  • Ability to successfully engage in multiple medium to large-sized initiatives simultaneously
  • Excellent Microsoft Office skills, including Outlook, Teams, Excel, and Word