Senior Digital Product Ops Manager
Job Type: Contract or Contract to Hire
The incumbent supports digital transformation efforts as the organization shifts towards a digital product and experience-oriented culture, leveraging agile delivery methodologies. Works closely with organizational leaders both within the function and across the enterprise to ensure alignment on and execute of strategic objectives. The incumbent has a key role in developing relationships and facilitating collaborative sessions and reviews with stakeholders to ensure alignment and vetting of strategic decisions. Will lead through influence, actively collaborate with cross-functional subject matter experts and team members, develop project plans and roadmaps, identify key issues and dependencies, prioritize deliverables, as well as facilitate presentations and recommendations to senior leaders, addressing complex issues. The incumbent will help create an environment and culture where product teams can do their best work by executing critical thinking and strategic action while leveraging strong communication skills.
ESSENTIAL RESPONSIBILITIES: • Manages the enterprise digital asset and capabilities inventory. Maintains and updates inventory as new assets and capabilities are deployed or decommissioned. Acts as a subject matter expert to maximize efficiencies and utilization of existing digital capabilities. • Facilitates governance process for the Digital Operating Model, including: managing intake, assessing requests, facilitating Steering Committees, tracking and reporting progress and outcomes, etc. • Establishes project plans with timelines, assigns tasks, sequences dependencies, and ensures completion of deliverables. Identifies, scopes, and resolves issues threatening to delay project, initiative, program, or product deliverables. • Maintains and promotes the Digital Product Management Playbook with best-practices, processes, methodologies, standards, tools, and responsibilities as a resource for all Digital Product Managers. • With team, manages the enterprise end-to-end digital roadmap within the Digital Product Hub, and provides transparency for stakeholders across the organization. Maintains and updates as new digital product management efforts are initiated and completed. • Facilitates build/buy/partner evaluations for new digital capabilities, and vendor integration evaluations for the Product & Health Experience department. • Mentors less senior Digital ProductOps Managers. • Other duties as assigned or requested.
EDUCATION Required: • Bachelor’s Degree in Business, Science, Technology, Design, Healthcare or related field Substitutions • 6 years of related and progressive experience in lieu of Bachelor’s degree Preferred • Master’s Degree in Business, Science, Technology, Design, Healthcare or related field.
EXPERIENCE: Required • 5 years in Product Management, Project Management, or Program Management • 3 years with Agile Process Methodology Preferred • 3 years in the Healthcare Industry • 3 years of managing large, complex projects.
LICENSES or CERTIFICATIONS Required: • None. Preferred: • Scaled Agile Framework (SAFe) Certification • Project Management Professional (PMP).
SKILLS: • Excellent written, interpersonal communication and presentation skills • Demonstrated ability to work with minimal supervision with a high degree of organization and attention to detail; manage multiple simultaneous tasks, assignments, deadlines, and produce results, and be results-oriented team player who leads by example, holds self-accountable for performance, takes ownership, and champions all aspects product initiatives • Proven track record of defining project requirements and delivering successful projects on schedule • Ability to lead and influence others within a matrixed organization • Leads with a true sense of urgency with the ability to engage the workforce to do the right thing every time for our customers and clinicians; Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions • Successfully partners through collaboration and sense of urgency regarding process implementation and improvement/optimization • Conflict Management • Project Management.