Senior IT Infrastructure Analyst

Location: Pittsburgh, PA

Job Type: Full Time / Permanent


  • Takes a lead role in performing more complex operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc.
  • Takes a lead role in performing more complex analyses and resolution of problems to restore normal IT Infrastructure operational levels.
  • Takes a lead role in completing more complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.
  • Takes a lead role to assure compliance to required standards, procedures, guidelines and processes.
  • Other duties as assigned or requested.

Education & Experience:

  • High School Diploma or equivalent required
  • 3-5 years of experience in Information Technology
  • Wireless Networking
  • Citrix Netscaler
  • Routing Protocols like RIP
  • Palo Alto series firewalls
  • Cisco ASA/FWSM Firewalls
  • Cisco UCS
  • Networking: TCP/IP
  • Preferred:
    • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
    • Perform network maintenance and system upgrades including service packs, patches, hotfixes and security configurations
    • Monitor performance and ensure system availability and reliability
    • Monitor system resource utilization, trending, and capacity planning
    • Provide Level-2/3 support and troubleshooting to resolve issues
    • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
    • Liaise with vendors and other IT personnel for problem resolution