Essential Job Functions: • Perform & manage projects for servers, networks, cloud infrastructure & more. • Engage with client as the “voice of the customer”. • Work closely with service desk team, customers and senior engineers to address on-site support issues related to computer, server, network and other issues. • Provide escalation support to service desk team. • Design, install, troubleshoot, & maintain cloud infrastructure, network, server equipment, & other hardware & software • Communicate with clients to resolve problems, design infrastructure, assist with growth planning, and provide best practice analysis. • Client IT Security management • Assist with formulating growth plans & recommend best practices for clients. • Communicate with vendors & 3rd parties for clients. • Perform and oversee software and application development, installation, and upgrades. • Train clients to use hardware, software, and other systems. • Configure, maintain, monitor & back up servers & appliances. • Provide technical support for customers – phone, remote and on-site. • Maintain ticketing, time and billing, scheduling, and other internal business processes. • Communication – Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer.

Technical Services & Responsibilities – Internal: • IT support for personnel • Ticketing and time and billing entries daily • Attend scheduling/staff meetings as necessary. • Calendar Management – Ensure proper priority is given to projects & service requests. • Communication – Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer.

Position Requirements: • Good attitude • Teamwork first ideals • Minimum 2-year Associate Degree in Computer/IT field • Minimum 3-5 years’ experience in similar position • Client-focused with excellent verbal & written communication skills • Must have experience with Microsoft 365 and Azure Active Directory administration, Windows Server, Microsoft Exchange online • Candidate will benefit from experience with VMWare, Hyper-V, firewall and networking configuration/administration, performing and managing server, cloud, Microsoft 365 migrations • Preferred experience with Microsoft Azure, Teams, Cloud Services Administration, Managed Services, Autotask, Datto, Cisco Meraki • Ability to work in a fast-paced environment • Registered Vehicle & Valid Driver’s License • Ability to lift 75 lbs., maximum. To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required. This job description is not meant to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. Other duties may be assigned which are not listed. Additionally, when duties and responsibilities of this job change, this job description will be reviewed and updated, subject to changes and business necessity.

What we offer: • Base pay, experience driven • Quarterly bonus and commissions • Training programs • Company outings • Health Insurance (Medical, Dental, Vision) • 401k & Profit-Sharing Plan • FSA/Section 125 Plan (Cafeteria Benefits Plan) • Paid Vacation/PTO/Holiday – 14 days PTO upon hire, increasing over time • Benefit Conditions: Waiting period may apply • Remote Work. • Benefits: • 401(k) • Dental insurance • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Paid time off • Referral program • Vision insurance Schedule: • Monday to Friday, 8am – 5pm Supplemental pay types: • Bonus pay • Commission pay.