The Senior Experience Designer will be a skilled practitioner and champion for the design-driven and human-centered methods. The incumbent will contribute their capabilities in Human-Centered Design, Experience Design and/or Service Design to create products, solutions and experiences that have measurable impact. The Senior Experience Designer will support and collaborate with Design Practice leaders, Business Stakeholders, Portfolio Leads and matrixed teams—translating goals, defining timelines, seeking feedback, and articulating insights into actions that push delivery of solution designs forward. Will work with deep commitment to design the right experiences, products, and experiences for our customers and clinicians. Candidate will have experience working within end-to-end human-centered programs and projects with experience in discovery, research, interviewing, problem framing, articulating insights and opportunity areas, concept development and prototyping.

ESSENTIAL RESPONSIBILITIES: • Work within and support the adoption of design methodology, design process, design standards, Agile delivery practices, technology, and tools • Work within cross-functional teams and problem solve using visual, communication & service design, interaction design, experience design, and human centered design methods and deliverables to drive solution definition. • Provide subject matter expertise, innovative solutions, and detailed requirements to project teams on multiple, complex projects in one or more of the following areas: information architecture, user experience design, user interface design, visual design, content strategy, and/or usability and research. • Responsible for understanding business, customer and clinician problems and collaborating with project teams and key stakeholders to take a project from inception through detailed requirements and implementation using one or many of the following methods: brainstorming exercises; sketching; rapid prototyping; research and usability tests; persona development; heuristic analysis; task analysis; and/or user needs analysis. • Strong understanding of emerging trends in healthcare and other verticals and analytics that will inform development of best in class, user-centered design experiences. • Other duties as assigned or requested.

EDUCATION Required: • Bachelor’s Degree in Human Factors, Interaction Design, Graphic Design, Communications or related field Substitutions • 6 years of related and progressive experience in lieu of Bachelor’s degree. Preferred: • Human Factors, Interaction Design, Graphic Design, Communications or related field.

EXPERIENCE Required: • 5 years in User Experience Design, Service Design, Human-Centered Design Preferred • 3 years of Healthcare Insurance industry business and operational knowledge • 3 years of broad understanding of technologies used to deliver digital experiences, including but not limited to as Flash, HTML5, jQuery, JavaScript, etc. • 3 years with design system and standards definition.

SKILLS: • Leadership Skills • Organization and Planning Skills.