Job Type: Full Time / Permanent
We are seeking an enthusiastic and knowledgeable professional to install, train, and support our construction and accounting software solutions. This role will play a pivotal role in helping our customers become proficient in our software solutions. The candidate will be required to travel to our customer sites throughout the year. Consultants typically travel 1-2 weeks monthly.
Job Responsibilities: • Plan and facilitate customer software implementations. Conduct pre-implementation meetings, gather customer requirements, setup software environment, administer training and post-implementation support. • Log customer calls and track software issues, involving developers as necessary. • Conduct webinars and attend industry tradeshows. • Travel an average of 3-5 days per trip averaging 2 trips per month; domestic and/or international. • Works with software developers to gather customer requirements and business processes to assist in the evolution of our products.
Desired Education, Experience & Skills: • Bachelors degree in a software, IT, and/or business related field • Experience in software installation, training, and support • Detail oriented and thorough work completion • Position requires excellent communication skills and an eagerness to learn • Exposure to ERP software and accounting practices/principals is a plus • Microsoft networking knowledge, a technical knowledge of Windows10, Windows Server or experience with Microsoft SQL Server is a plus • Comfort in French, Spanish, Portuguese and/or other foreign languages is a plus.