Sr. Accounts Receivable & Collections Specialist

Location: Pittsburgh / Hybrid

Job Type: Contract

The Sr. Accounts Receivable & Collections Specialist (the Specialist) will be customer facing and will require a great deal of knowledge, experience, professionalism, and tact. The role will include building and maintaining successful customer relationships as well as internal partner relationships particularly within the Finance, Commercial, and Legal departments.
You would be expected to support day-to-day responsibilities for the credit & collections program, working with Commercial and Legal to ensure expedient collection of accounts receivable while minimizing overall collections risk to the organization. This role is active in negotiating collection terms and settlements, assessing, and transitioning the allowance for doubtful accounts to the Manager of Credit & Collections, all while ensuring accuracy. You must successfully and actively manage accounts with little supervision and have strong interpersonal knowledge to easily connect with and influences clients to agree to collection terms. Knowing how and when to partner with internal stakeholders to leverage collections efforts.
In addition, you will support the function of the cash being applied accurately and timely, lead accounts receivable collection efforts, ensure that Accounts Receivable is accurately reported, cash collections forecasts for the organization and identifying variances to actuals. In partnership with the team, you will identify and recommend design and implementation processes improvements to improve cash flow and reduce receivables, monitor operations, and negotiation on the collection of overdue accounts.
May be responsible for the larger and most sensitive client accounts, including disputed and terminated accounts.

Primary Duties and Responsibilities:

  • Assists with the day-to-day responsibilities of the team which include:
  • Ensures that goals in the areas of Past due percentage, DSO, and Days-to-Pay are met.
  • Communicates directly with clients to collect, research, and resolve complex problems resulting in past due balances.
  • Seeks legal counsel when necessary to resolve disputed and terminated accounts and interacts with Legal on bankruptcy and preference actions.
  • Reviews collection reports to evaluate effectiveness of current policies and procedures, makes recommendations for improvements.
  • Communicates and negotiates with clients and the Commercial Team to manage high risk relationships and avoid the risk of bad debt losses.
  • Oversees the timely application of cash received from clients.
  • Works with other AR internal partners and customers to resolve account issues.
  • Ensures client credits are applied timely based on billing or tax issues and terminations.
  • Performs month end reporting to support close including, AR roll forward, Borrowing Base and Cash forecasting activities.
  • Assist with AR month-end close activities.
  • Assists with and works to transition to the Manager of Credit & Collections the quarterly review for the allowance for doubtful accounts.
  • Assists with the annual audit and credit facility testing.

Education: Bachelor’s in accounting, Finance, or Business preferred

Work Related Experience:

  • 5+ years of credit and collections experience.
  • 5+ years of Accounts Receivable experience.
  • Prior experience executing the collections processes professionally and consistently at a high level.
  • Strong knowledge of collection laws.
  • Large ERP experience, preferably with NetSuite.
  • Ability to identify ways to enhance the credit & collections processes and create solutions by making clear and impactful recommendations to Management.
  • Strong analytical and problem solving.
  • Solid decision making in a timely manner.
  • Ability to take ownership of duties and responsibilities through proactive approaches to maintaining processes, while contributing to key process enhancements that drive value through the organization.
  • Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.
  • Excellent verbal and written communication skills and, must be able to effectively communicate with external and internal customers, as well as all levels of management.
  • Ability to influence and collaborate at all levels and across all functions of the organization.
  • Passionate about business results and quality, with a strong sense of accountability, metrics, and ownership.
  • GAAP knowledge preferred.
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