Sr ERP Business Analyst

Location: Canonsburg, PA

Job Type: Full Time / Permanent

The Sr ERP Business Analyst is responsible for management of the Enterprise Resource Planning (ERP) System – Syteline, as well as the related database servers. This includes all development and enhancements required to support the organization, the quality of information and reporting from the system as well as ensuring the availability of information to optimize manufacturing decisions.


  • Ensure ERP system is available and integral always
  • Facilitate business process modeling and research efforts
  • Manage root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IS
  • Ensure organizational needs are understood and developed into solutions
  • Establish processes to provide ERP users with technical support for problems
  • Practice IS life-cycle development practices including change management, project management, development testing methodologies and documentation
  • Manage ERP upgrade cycles
  • Maintain parameters and codes within ERP system
  • Maintain master data record replication rules within multi-site ERP system
  • Manage, monitor and troubleshoot end user and system level problems
  • ERP Application forms end-user support
  • Facilitate incidents related to ERP system and ensure that the right resources are available to remediate
  • Liaise with IT and IS teams to ensure that all projects have the right level of resources to succeed
  • Facilitate organizations requirements to vendors for changes to systems and ensure on time delivery of these requirements
  • Participate in annual budget preparation for the IS department
  • Assist in the development and maintenance of system policy and procedure documentation
  • Assignment of daily service requests and incidents to IS department personnel
  • Other duties as necessary or assigned

Education & Experience:

  • Bachelor of Science in Business/Computer Science or equivalent experience
  • 5 years of relevant ERP experience
  • Expertise with Infor CloudSuite Industrial (Syteline)
  • Microsoft SQL Server Certification (MCSE) preferred
  • Experience with Infor Product Configurator preferred
  • Strong manufacturing background specifically working with ERP systems
  • Strong interpersonal skills to be able to effectively communicate with persons at all levels of the organization
  • Knowledge of software development lifecycle processes
  • Knowledge of Business Analysis processes and Business Information Systems
  • Professional presentation skills
  • Strong documentation skills
  • Vendor management skills