Support Desk Engineer

Location: Pittsburgh

Job Type: Full Time / Permanent

Support Desk Engineer Description The Support Desk Engineer’s role is to ensure the stability, integrity, and efficient operation of the inhouse information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Support Desk Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. Requirements ? Experience with Fortinet Firewalls, NetGear, Dell, Wireless, Security, WAN, and some Cisco ? Experience with WAN ? Windows 10 and Office 365 experience ? Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products. ? Proven experience with systems planning, security principles, and general software management best practices. ? Excellent understanding of the organization’s goals and objectives. ? Knowledge of applicable data privacy practices and laws. ? Good project management skills. ? Excellent written, oral, and interpersonal communication skills. ? Ability to conduct research into systems issues and products as required. ? Ability to communicate ideas in both technical and user-friendly language. ? Highly self motivated and directed, with keen attention to detail. ? Proven analytical and creative problem-solving abilities. ? Able to prioritize and execute tasks in a high-pressure environment. ? Strong customer service orientation. ? Ability to work in a team-oriented, collaborative environment. Formal Education ? The Support Engineer will have a bachelor’s degree and at least 3 years of System Engineering Experience.

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