Location: Hybrid - Pittsburgh
Job Type: Full Time / Permanent
As a Systems Administrator/Help Desk professional, you’ll play an integral role in ensuring the seamless operation of our technological infrastructure and contribute to the advancement of our mission. Position Overview: We are seeking a motivated and experienced Systems Administrator/Help Desk professional to join our team. In this multifaceted role, you will be responsible for maintaining and configuring hardware, managing day-to-day IT support requests, and ensuring the reliability and security of our network infrastructure. Your expertise will directly contribute to the efficiency and effectiveness of our technology operations.
Key Responsibilities: • Oversee the configuration, installation, and maintenance of hardware components, including servers, workstations, printers, and networking devices. • Provide timely technical support and troubleshoot issues reported by employees, ensuring swift resolution and minimal disruption to workflow. • Maintain user accounts and permissions, managing access to systems, applications, and network resources. • Collaborate with the IT team to implement and enforce security best practices, including those outlined in NIST SP800-171 and CMMC standards. • Monitor network performance, diagnosing and resolving connectivity issues to ensure the network remains operatonal and responsive. • Conduct regular data backups and disaster recovery tests to safeguard critical information and ensure business continuity. • Assist in planning and implementing system upgrades, updates, and patches to maintain a secure and up-to-date technology environment. • Create and maintain technical documentation, including system configurations, troubleshooting procedures, and user guides. • Participate in on-call rotations to address after-hours technical emergencies if necessary. • Stay informed about emerging technologies and industry trends to provide recommendations for continuous improvement.
Qualifications: • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). • Must have or be willing and able to obtain TC/SCI clearance. • Proven experience (1-3 years) in systems administration and help desk support roles, managing hardware configurations and IT infrastructure. • Familiarity with NIST SP800-171 and CMMC standards is a bonus. • Industry certifications such as CompTIA A+, Network+, Security+ are desirable. • Proficiency in configuring and maintaining hardware components, including servers, workstations, and networking devices. • Solid understanding of networking concepts, protocols, and troubleshooting methodologies. • Excellent problem-solving skills and the ability to diagnose and resolve technical issues promptly. • Strong communication skills to interact with colleagues at all levels and provide effective IT support. • Knowledge of data backup and recovery processes, as well as disaster recovery planning. • Ability to work independently, prioritize tasks, and manage multiple responsibilities in a fast-paced environment. • Familiarity with cloud services (e.g., AWS, Azure) and virtualization technologies is a plus.
Work Arrangement: The initial period will be a hybrid arrangement, where you will work in-office for 3-4 days a week during the first couple of weeks. As you get acquainted with our projects and team, the arrangement will transition to 1-2 days in-office and the remaining days remote.